Regional Vice President of Aviation Ground Handling Operations

Main accountabilities include:

Strategic Leadership & Operations

Develop and execute multi-station/regional strategies for ground handling services to align with corporate objectives drive growth profitability and service excellence.

• Oversee day-to-day and long-term operational performance including resource allocation (staffing equipment/GSE) process optimization and service delivery for passenger services ramp baggage cleaning and cargo.
• Monitor and analyze key performance indicators (KPIs) such as on-time performance mishandled baggage rates turnaround times productivity and customer satisfaction scores.
• Identify and implement continuous improvement initiatives standardization of best practices and innovation in operations.
• Lead the regional commercial agenda proactively identifying opportunities to expand service scope increase service density and deliver additional solutions across the airports within the region.

Financial & Business Management

• Hold full P&L accountability for the region including budgeting forecasting cost control (especially labor and equipment) revenue optimization and margin improvement.
• Support contract negotiations renewals expansions and new business development with airlines and airport authorities.
• Drive efficiency in labor management staffing models overtime control and equipment utilization.

Safety Compliance & Quality

• Champion a strong safety-first culture and ensure full compliance with FAA TSA DOT OSHA IATA local airport authority and other regulatory requirements (including security hazardous materials and environmental standards).
• Oversee audits inspections incident investigations and corrective action plans.
• Maintain certifications training programs and risk management protocols across all stations.

Team Leadership & Development

• Provide executive direction to Regional Managers Station Managers and operational teams; mentor and develop talent.
• Foster a high-performance inclusive culture with focus on employee engagement diversity and succession planning.
• Handle complex employee relations labour relations (where applicable) and union matters.

Stakeholder & Customer Relations

• Serve as the senior executive liaison with airline customers airport authorities regulators and vendors.
• Manage customer escalations performance reviews and relationship-building to ensure high satisfaction and contract retention.
• Represent the organization in industry forums audits and critical incidents.

Safety Security and Compliance

All employees have a responsibility and duty while at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health safety or welfare reasons.
• Inform their manager / supervisor of any work situation equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards near misses incidents accidents or dangerous occurrences to their manager / supervisor who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Qualifications and Experience

Education:

• Bachelors degree in Aviation Management Business Administration Logistics or a related field (Masters or MBA preferred).

Experience:

• 10 years of progressive leadership in aviation ground handling ramp services or airport operations with at least 5-7 years at a regional or multi-station executive level. Proven P&L responsibility for large-scale operations.
• Strong background with ground service equipment (GSE) IATA standards AHM/IGOM and airline/airport contracts.
• Experience managing large unionized or diverse workforces in a 24/7 operational environment.

Required Experience:

Exec