Operations Manager

From commercial office space and manufacturing to multi-site retail portfolios we manage and support over 1 billion square feet of facilities space for the nations leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

The Operations Manager acts as the primary strategic liaison and escalation point for Learning Care (LC) exterior and janitorial service lines. Responsible for overseeing the execution of national landscape winter snow preparation and removal and janitorial service contracts across all locations. Operating within a highly matrixed structure this role partners heavily with our sister company EMCOR USM to drive performance manage complex escalations and ensure exceptional service delivery. This position requires a highly skilled communicator capable of evoking change without direct reporting authority negotiating critical resolutions and presenting forward-thinking business solutions to both internal stakeholders and client executive leadership

• Service Line Oversight: Oversees the execution and strategic performance of the national landscape winter snow preparation/removal and janitorial services contracts for the LCG portfolio to ensure service delivery meets and exceeds customer expectations
• Matrix Leadership: Navigates a complex matrixed organizational structure to partner effectively with the EMCOR USM team (including dedicated facility coordinators supervisors and managers). Drives operational excellence and evokes process changes among cross-functional team members without direct reporting authority
• Escalation & Resolution: Serves as the primary point of escalation for complex exterior and janitorial service issues. Acts as the definitive liaison between the client USM partners and internal Facilities Managers to negotiate effective resolutions and mitigate operational risks
• Executive Communication: Develops and delivers comprehensive business proposals strategic updates and performance metrics. Reports and presents confidently to internal stakeholders and customer audiences frequently up to the C-suite level
• Strategic Solutions & Relationship Building: Provides forward-thinking solutions and continuous improvement strategies for assigned service lines. Invokes strong confidence and trust with the client regarding the capability of these services to consistently support their schools

• Bachelors degree in Facilities Management Construction Management Engineering or a related field preferred. OR In lieu of a degree 8 years of progressive high-level experience in multi-site facilities construction or asset management will be considered
• 5 years of specific experience in multi-site facilities or asset management ideally within high-volume retail education or hospitality sectors
• Exceptional verbal and written communication skills. Ability to write clear persuasive business proposals and executive summaries. Ability to effectively negotiate present information and confidently respond to questions from client C-suite executives internal management and external service partners
• Proficiency in standard business software and reporting tools required to build proposals and analyze service performance

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is required to stand walk sit use hands to finger handle or feel reach with hands and arms climb or balance stoop kneel crouch crawl talk hear taste or smell from 1/3 to 2/3 of the time. The employee must lift 1 to 50 pounds less than 1/3 of the time. Specific vision requirements for this job are close vision distance vision color vision peripheral vision and depth perception

• While performing the duties of this job the employee will primarily operate in a remote home-office setting where the noise level is usually quiet. Additionally this position requires periodic travel (including commercial flights and driving) to various Learning Care Group schools to participate in physical site inspections. During these field visits the employee may navigate active early education environments mechanical rooms and outdoor property areas subject to varying weather conditions

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