Job Description Summary

Job Description

Roles and Responsibilities

• Serve as the primary triage and coordination point for incoming issues includingNCRs Concerns and Improvements within Gas Power Business Operations.

• Review incoming cases for completeness quality accuracy and alignment with established reporting requirements.

• Validate submitted information and identify missing inconsistent or unclear details that could delay resolution.

• Engage with case submitters and relevant stakeholders to obtain required clarifications documentation and supporting evidence.

• Assess and prioritize incoming issues based on severity business impact risk and established triage criteria.

• Route issues to the appropriate subject matter experts functional owners or resolution teams for action.

• Re-route or reassign cases when initial ownership is misaligned or additional expertise is required.

• Monitor case progress and drive timely follow-up to support closure within defined business expectations and service requirements

• Partner with regional and functional teams to improve process consistency case handling discipline and resolution effectiveness.

• Identify trends recurring issues or process gaps and provide input for continuous improvement actions.

• Support adoption and standardization of issue/case management processes across the organization.

• Maintain a high level of responsiveness professionalism and customer focus when interacting with stakeholders.

Required Qualifications

• Bachelors degree from an accredited college or university or equivalent knowledge and experience.

• Experience inQuality SystemsandNon-Conformance Management.

• Minimum of3 years of combined experienceinpower generation equipment installation operation service or technical support.

• Experience working withPowerNow PLMandERP systems.

Desired Characteristics

• Strong analytical and quantitative problem-solving skills.

  Working knowledge ofnon-conformance management toolsERP systemsLeanQuality AssuranceQuality Control and related quality processes.

• Demonstrated ability to work effectively across functions and with multiple stakeholders.

• Ability to interpret technical documentation quality records and operational data.

• Strong prioritization organization and time management skills in a fast-paced environment.

• Customer-focused mindset with a strong sense of ownership and urgency.

• Excellent oral and written communication skills.

• Ability to clearly explain requirements and promote best practices in an engaging and collaborative manner.

• Strong interpersonal skills with the ability to influence without direct authority.

• Solid understanding of the roles functions products services and repair processes withinGas Power.

• Commitment to continuous improvement and operational excellence.

Additional Information