Player Support Agent (EN)

About TransPerfect Gaming Division
TransPerfect Gaming Division is an award-winning multilingual video game services company specializing in translation localization player support game testing cybersecurity tool development art design and community management. Supporting over 1000 game developers worldwide we help bring games to global audiences.

About the Role
Are you passionate about video games and helping players Were looking for a Player Support Agent (English) to join our growing global this role you will provide high-quality support to players while contributing to a smooth and enjoyable gaming experience.

Key Responsibilities

• Provide player support via tickets email chat and/or forums

• Respond to player inquiries issues and feedback in a timely and professional manner

• Escalate complex issues to relevant teams when necessary

• Assist in drafting player-facing communications and announcements

• Monitor player feedback and report recurring issues or trends

• Collaborate with internal teams to improve player experience

• Maintain accurate records of interactions and solutions

Required Skills & Qualifications

• Native level in English (written and spoken)

• Strong communication and customer service skills

• Passion for video games and understanding of gaming communities

• Ability to multitask and work in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Basic proficiency in Microsoft Office and digital tools

Nice to Have

• Previous experience in player support customer support or gaming industry

• Familiarity with ticketing systems (e.g. Zendesk Freshdesk)

• Experience handling online communities or forums

Why Join Us
Turn your passion for gaming into a career! Work with exciting game titles and be part of a global team dedicated to delivering top-tier player experiences.

TransPerfect provides equal employment opportunities to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by local law.

We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come stay and do their best work. Together with passionate creative and collaborative colleagues we are working to ensure accessibility is for everyone.

In order to apply please submit your CV in English

By applying I confirm I have read and accept TransPerfects Privacy Policy: Ciudad de México Mexico