Spa Host Supervisor

Develop your career at this prestigious 5 star resort & Spa Hotel

Based at Hilton Queenstown & Kawarau Hotel Managed by Hilton on the shores of Lake Wakatipu

About Hilton Hotels

Our team members are changing the world one stay at a time. Theyre engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the World and youll have more than just a job. Youll have a challenging and rewarding career in the hospitality industry.

What you will be doing:

You will be responsible for overseeing the day-to-day spa operations including managing and organising invoices coordinating group bookings and ensuring all relevant information is communicated clearly to the night team and finance team.

Oversee and ensure the smooth day-to-day running of the Front of House (FOH) operations (Retail & eforea Spa Reception) by communicating and delegating tasks effectively to ensure achievement of objectives and operational standards

To monitor Stay Experiences (Satisfaction Tracking System) results and provide recommendations to Head of Department.

To ensure that all products are ordered stored and requisitioned according to the highest standards. Potential shelf life of products must be taken into account

To build and maintain excellent relationships with all product suppliers ensuring an effective partnership when it comes to training service promotions and incentive programs

Take ownership of and be responsible for ensuring all administration procedures regarding client care are carried out including managing booking procedures client payments and consultation cards.

Follows Hiltons operating brand standards at all times in the Spa.

Environmentally Awareness according to Hilton Worldwide

Have strong attention to detail and organisational skills.

Able to work independently with a high level of efficiency and initiative to get things done.

Collaborate with the Head of Department and Director of Operations regarding administration and office co-ordination as required.

Constantly strive to increase guest satisfaction through personalisation quality creativity range and value for money services available throughout the spa

The Person Qualifications Skills and Experience

Minimum 2 years experience in the Spa & Wellbeing industry

Previous experience with rostering and payroll is required

Availability to work weekends and evenings and flexibility is required

Excellent customer service experience

Proficient in Microsoft office specifically Microsoft excel data entry and analysis

Positive attitude

Good communication skills

SOP development experiences

Flexibility to respond to a range of different work situations in fast past environment and proactive action

Ability to work autonomously and in a team

Team organisation experience leading a diverse team

Financial and budget report experience required

Excellent grooming and presentation

Culture and benefits

Our team are responsible for living up to our brand promise of ensuring that every guest feels cared for valued and respected we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision To fill the earth with the light and warmth of hospitality to our values of Hospitality Integrity Leadership Teamwork Ownership and Now. As a Hilton team member you can expect to receive;

A competitive industry wage and generous annual leave benefits

Team member only discount - global Hilton room rates

Membership with Hilton Rewards Australasian benefits program

Discounts of up to 50% on products and services in participating Hilton outlets

Access to Hilton University training offering more than 2500 learning programs

Career development planning and opportunities

If you would like more information about this opportunity please visit our website.

Experience:

Manager