Field Support Liaison

What will your job look like

The Field Support Liaison serves as a critical field-facing role supporting MTMs Non-Emergency Medical Transportation (NEMT) operations under the Virginia DMAS contract. The position supports the onboarding education and ongoing compliance of drivers acting as an in-person extension of MTM operations within assigned regional offices and territories.

The Field Support Liaison is responsible for delivering required in-person training conducting vehicle inspections and field audits validating driver identity and accurate record keeping within MTM systems including TIMS (MTM Link).

Location: This role is a combination of in office in Newport News VA (11815 Fountain Way Newport News VA 23606) and field work.

What youll do:

Driver Onboarding & Training

• Conduct in-person driver onboarding and recertification training including but not limited to: Passenger Assistance and Safety (PASS) Training Basic First Aid Defensive Driving and Virginia DMAS-required driver education topics

• Ensure drivers demonstrate understanding of safety passenger handling and compliance expectations prior to being cleared for service

• Provide ongoing education and corrective coaching as needed to reinforce compliance and service quality

Field Audits & Compliance Monitoring

• Conduct field audits defined as in-person observation of drivers: Loading and unloading members at medical facilities residential locations and other authorized drop-off points and adhering to safety dignity and passenger assistance standards

• Perform in-person vehicle inspections to verify compliance with MTM safety requirements and Virginia Medicaid transportation standards

• Identify non-compliance document findings and communicate corrective actions in alignment with MTM policies and Virginia DMAS contractual obligations

Identity & Credential Verification

• Validate driver identity through government-issued photo ID verification ensuring the individual present for training inspection or audit matches the credentialed driver on record

• Confirm driver eligibility and training completion prior to permitting service delivery

Vendor & Field Support

• Serve as a field liaison between MTM regional offices and transportation providers to support operational alignment and issue resolution

• Reinforce MTM expectations processes and Virginia DMAS requirements through in-person engagement and education

• Escalate observed compliance risks safety concerns or repeat deficiencies through established MTM channels

Documentation & Systems Management

• Maintain accurate records which include Driver training completion field audits vehicle inspections etc.

• Upload and manage documentation within TIMS (MTM Link) to ensure real-time visibility of driver compliance status

• Ensure records meet audit-readiness standards for MTM and Virginia DMAS review

• Other duties as assigned

What youll need:

Experience Education & Certifications:

• High School Diploma or G.E.D.

• 2 years in transportation field operations compliance or vendor support roles

• 1 years experience in training others

• Must possess a valid drivers license

Skills:

• Strong facilitation and in-person training delivery skills

• Ability to conduct inspections and audits from an authoritative yet professional position

• High attention to detail and documentation accuracy

• Strong interpersonal and communication skills

• Ability to work independently in the field with minimal supervision

• Demonstrated professionalism when interacting with drivers vendors and medical facilities

• Ability to handle confidential and protected health information (PHI)

• Ability to explain complex subjects in a clear and interesting way as well as emphasize the importance of content

• Ability to accomplish duties/tasks with little direct supervision

• Ability to prioritize tasks and deadlines

• Ability to solve problems and troubleshoot

• Ability to build relationships

• Ability to handle confidential information

• Ability to use basic office equipment

• Proficient in Microsoft Office Suite

Even better if you have...

• Bachelors Degree preferred

Whats in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Hourly rate:$20/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.

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