Google Workspace Admin Software Engineer

Make an ImpactWe are seeking a Google Workspace Admin (Collaboration Support Engineer) to join our Information Technology team at Fossil Group in Bengaluru Karnataka. If you are passionate about collaboration tools and delivering seamless end-user support this could be the perfect role for this dynamic and global company you will play a key role in ensuring the reliability performance and continuous improvement of our Collaboration Services you will do in this roleApplication Support & Incident ManagementProvide high-quality application support ensuring adherence to SLAs for response and resolution timesManage incidents and service requests through ITSM tools in line with IT Operations policies and proceduresTroubleshoot and resolve low to medium complexity issues across collaboration platformsAnalyze business impact of incidents and ensure minimal disruption to users through timely resolutionCollaboration Tools Administration1-3 years of exp in Google Workspace AdministrationSupport and maintain collaboration platforms including Google Workspace WordPress DocuSign ClickUp QuickBase Jira and similar toolsPerform user administration access management and system configurationsTrack application updates and manage version control to ensure system stabilityStakeholder Communication & Service ExcellenceProvide clear timely communication to users and stakeholders on incidents updates and resolutionsBuild strong relationships with internal stakeholders to enhance service delivery and user satisfactionDeliver a high standard of customer service while managing competing prioritiesDocumentation Governance & Continuous ImprovementMaintain accurate and up-to-date support documentation and knowledge base articlesEnsure compliance with change and release management processesMonitor service metrics and suggest improvements to enhance performance and efficiencyParticipate in rotational on-call support as requiredWho You AreHands-on experience as a Google Workspace AdministratorExperience supporting collaboration tools such as WordPress ClickUp DocuSign QuickBase Jira or similar platformsExperience in end-user support across multiple technologies in a global environmentFamiliarity with ServiceNow or equivalent IT Service Management toolsUnderstanding of change management release management and software development lifecycleStrong analytical troubleshooting and problem-solving skillsExcellent verbal and written communication skills with the ability to explain technical concepts in business termsStrong customer service mindset with the ability to manage stakeholders effectivelyWhat We OfferCompetitive compensation and benefits packageSupport for work-life balance including time-off programsHybrid work opportunities where applicableLearning and development supportEmployee product discountsAn inclusive collaborative and values-driven workplace