Senior HR Services Representative
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Introduction to the job
The Senior HR Services Representative is a key member of the People Operations TWCNSEA team serving as a trusted point of contact for employees and managers on HR processes policies and employee lifecycle topics.
In this role you will handle HR inquiries and processes ensure accurate and timely case resolution and contribute to continuous improvement of HR services to deliver an excellent employee experience in China.
This position requires strong operational HR expertise sound judgment and the ability to work within global standards while considering local regulations and practices.
Role and responsibilities
As a Senior HR Services Representative your key responsibilities include:
Act as a primary point of contact for employees and managers on HRrelated inquiries including onboarding employee lifecycle events and general HR policies and processes
Resolve HR cases by applying HR policies procedures and local labor regulations with sound judgment
Manage HR cases endtoend ensuring accuracy timeliness and a positive employee experience
Support and guide less experienced team members by sharing knowledge and best practices
Identify recurring issues process gaps or risks and actively contribute to process standardization simplification and automation initiatives
Participate in HR projects and continuous improvement initiatives within People Operations
Monitor and contribute to team KPIs including quality efficiency and customer satisfaction and support problemsolving when results are offtrack
Collaborate closely with HR Business Partners Payroll HR Expertise teams and other stakeholders to ensure aligned and compliant HR service delivery
Education and experience
Bachelors degree or above preferably in Human Resources Business Administration or a related field
5 years of relevant experience in HR Services HR Operations or a similar HR role
Handson experience supporting employee lifecycle processes and handling HR inquiries in a regional or multinational environment
Experience working with HR systems and case management processes
Exposure to process improvement or project work is a strong advantage
Skills
Strong knowledge of HR processes policies and employee lifecycle management
Ability to handle cases with professionalism discretion and judgment
Customerfocused mindset with excellent communication and stakeholder management skills
Strong problemsolving capabilities; able to identify root causes and improvement opportunities
Comfortable working in a structured processdriven and fast-paced environment while adapting to change
Ability to collaborate effectively across teams and cultures
Fluency in both English and Mandarin is required.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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Required Experience:
Senior IC
About Company
ASML gives the world's leading chipmakers the power to mass produce patterns on silicon, helping to make computer chips smaller, faster and greener.
