Customer Transformation – Analyst

Kia ora

At PwC our purpose is clear: to build trust in society and solve important problems.

Join our diverse whānau of experts and be supported with coaching flexibility and a culture where you truly belong. Hereyoullwork with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.

NgāKōreromotēneitūranga/ About the role

As an Analyst in our Customer Transformation team in Aucklandyoullwork on real problems that affect how people experience services and products-in banking retail government and beyond. Using design analysis and systems thinkingyoullto turn ambiguity into clarity and ideas into action.

Whatyoulldo:

• Spend your time listening mapping testingworkshoppingand creating.

• Be hands-on working both visually and analytically.

• Co-create solutions with designers technologistsstrategistsand clients.

• Bring a human-centred lens to large transformation programmes.

• Contribute to projects that matter from early problem definition through to implementation.

Ngāpūkengakeiakoe/ Skills and experience

• 1-2 years experience in service design CX business analysis or transformation ideally in financial services or professional services organisations.

• A relevant qualification in design psychologybusinessor a related field.

• Strong problem-solving and communication skills alongside visual and creative capability

• Confidence working with clients; preparing materialsfacilitatingsessionsand contributing to recommendations.

• Experience translating ambiguity into clear deliverables (e.g. journey maps insightsmiroboards reports).

• The ability to manage your own work prioritise effectively and deliver to time and quality expectations.

Ngāāhuatangahirahiraotemahi ki PwC / Highlights of working at PwC NZ

• Rewards- Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals.

• Growth- Global network; leadership development; A.I. tools and training; formal learning pathways.

• Wellbeing- $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15dayspaid sick leave; group-rate health insurance (eligibility applies)

• Reputation- PwC is known for shaping tomorrow. Join us andyoullaccelerate your career while helping clients and communities solve their most important problems.

• Flexibility- Flexible working; supportive coaching culture.

• Time off- Two paid recognition days off provided each year during our annual summer shutdown period;purchaseup to two extra weeks annual leave.

• Whānau & community- Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave.

Moteahatāuetatariana / What are you waiting for

Hit the Apply Now button! If you want to learn abouthowyou can grow and shine in your career at PwC visit Requirements

Available for Work Visa Sponsorship

Job Posting End Date