GCS Molecular Labs Senior Specialist

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

A healthier future. Its what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

Thats what makes us Roche.

The Opportunity

Roche Diagnostics is seeking a GCS Molecular Labs Senior Specialist to join our team in either Cape Town South Africa or St Cugat Spain. As a GCS Molecular Labs Senior Specialist you will be the technical linchpin for our most advanced diagnostic ecosystems. This is a high-impact role requiring a blend of hardware knowledge complex networking expertise and software systems integration. You will contribute the support efforts for the SBX sequencing platform Avenio Connect and our NIPT (AcfS) solutions ensuring that the intersection of biology and digital infrastructure remains seamless and secure.

Key Challenges

1. Provide Technical Support: SBX & Avenio Connect

• SBX Infrastructure: Support the IT/Network efforts for the Roche AXELIOS platform for EMEA timezone. This includes optimizing high-speed data pathways from bandwidth to compute clusters storage and troubleshooting data bottlenecks.

• Connectivity Excellence: Oversee Avenio Connect integrations. You arent just fixing connections; you are architecting how our instruments talk to the Cloud and LIMS ensuring security certificates and firewall rules align with global standards.
  

2. Integrated NIPT (AcfS) Management

• Hybrid HW/SW Support: Manage the AcfS (Ariosa cell-free DNA System) specifically focusing on the partner Hardware

• System Validation: Support the deployment and validation of HW/SW updates for NIPT on PCR and digital LC system
  

3. Advanced Network Operations

• Design and troubleshoot complex network topologies (VLANs VPNs and SD-WAN) within high-output clinical environments.

• Serve as the Tier-2 escalation point for regional field teams providing deep-dive analysis into packet loss latency issues and system crashes.
  

4. Troubleshooting Documentation and Training

• Provide level 2/3 customer troubleshooting competence

• Prepare the user documentation offline and e-training materials to service affiliates and customers

• Deliver the training if needed

Who You Are as an Ideal Candidate
Qualifications & Experience

Minimum Requirements:

• Education: Bachelors or Masters degree in Computer Science Network Engineering Electronic Engineering or a related field.

• Experience: 7 years of experience in IT/Networking and Hardware support. You should have a proven track record of managing complex integrated systems in a regulated environment.

• Travel: Up to 30% travel for site audits installations or cross-regional collaboration

• Technical Stack: Expertise in Linux/Windows system administration.

  • Advanced Networking (CCNP level preferred): Firewalls Routing/Switching and Security Protocols.

  • Experience with Hardware-to-Software interfacing (Sensors PLC or proprietary lab HW).

Soft Skills

• Crisis Management: The ability to remain calm and methodical when a high-throughput lab goes offline.

• Global Collaborator: Youre comfortable working across time zones whether its syncing with R&D in US and EMEA and GCS colleagues

• Mentorship: As a Senior Engineer you are expected to level up the junior staff through documentation and knowledge-sharing.

Other considerations

• Bioinformatics (BFX): Understanding of NGS pipelines data storage (NAS/SAN) and bioinformatics file formats (FASTQ VCF). If you can speak Bioinformatics to a scientist and Networking to an IT Director you are our ideal candidate.

• Cloud Proficiency: Experience with AWS/Google hybrid-cloud deployments for diagnostic data.

• Travel: Ability to move freely within the Schengen area for project-based work is highly desirable for this role.

• Impact: You are not just fixing computersyou are ensuring that Sequencing results reach families and sequencing data reaches researchers on time.

Why This Role

Youll take ownership of high-impact projects in a collaborative environment where your expertise directly shapes our molecular diagnostics capabilities. Youll work alongside talented scientists and specialists who are passionate about innovation with access to cutting-edge technology and the support to grow your technical and leadership skills. At Roche we believe in empowering our peopleexpect competitive compensation flexible working arrangements and genuine career progression. Whether youre driving discovery mentoring emerging talent or solving complex technical challenges youll find purpose in work that improves patient outcomes globally.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.