Client Support Representative (Remote, US)

About Netchex

Netchex is a leading payroll HR and benefits technology platform built for businesses that need more than software they need a partner. We combine powerful tools with dedicated service to help our clients manage their most important asset: their people. Join a team that is redefining what client support looks like in HR technology.

Summary of the Role

The Client Support Representative (CSR) is responsible for delivering timely accurate and empathetic support to clients. This role serves as a key point of contact for resolving inquiries navigating technical or process-related issues and ensuring a positive overall client experience. The CSR collaborates closely with internal teams while managing multiple priorities in a fast-paced tech-enabled environment.

Key Responsibilities

Provide high-quality customer support through clear professional verbal and written communication.

Respond to client inquiries using CRM and ticketing systems.

De-escalate client concerns with empathy and solution-focused problem solving.

Resolve client issues accurately and efficiently with a strong focus on first-contact resolution.

Maintain complete and accurate documentation within the CRM system.

Educate clients on system features workflows and available self-service tools.

Collaborate with internal teams to resolve more complex client needs.

Participate in ongoing training to expand product knowledge and service skills.

Contribute to internal knowledge bases by identifying common issues and solutions.

Perform additional related duties as assigned to support team success.

What we are looking for

1 year of customer service or support experience (preferred).

Strong verbal and written communication skills.

Familiarity with CRM systems and ticketing platforms.

Ability to manage multiple tasks and prioritize effectively.

Proven ability to empathize de-escalate situations and guide clients through issues.

Customer-first mindset with a proactive solution-oriented approach.

Experience supporting clients in a fast-paced technology-driven environment.

Strong time management and organizational skills.

Willingness to obtain role-relevant certifications including FPC.

3 relevant certifications preferred.

Heres how we show up

Win Together One team. One mission. No silos.

Deliver Results No excuses. Just results.

Raise the Bar Better today. Stronger tomorrow.

Decide and Drive We dont wait for perfect. We move.

Bring the Energy Positivity fuels performance.

Equal Opportunity Employer

Netchex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristic protected by law.