Bookings and Operations Assistant

Company description

Serving Milton Keynes and the surrounding areas Lime Heating is an established team of fully-accredited Gas Safe registered heating engineers and plumbing professionals. We are committed to providing unrivalled services with clear and reliable communication and comprehensive knowledge of safety standards and regulations. Our dedication to customer satisfaction and drive for excellence make us confident in becoming the go-to choice for all heating and plumbing needs. Our services include gas boiler servicing gas safety checks boiler installation boiler repair kitchen and bathroom plumbing gas pipework warm air heating and boiler cover plans.

Role description

Were looking for maternity cover to fill our Bookings & Operations Assistant to position. Lime Heating is known for clear communication friendly service and exceptional customer care so were looking for someone who can help maintain and champion that standard with every interaction.

This is an ideal role for someone who enjoys problem-solving and takes pride in supporting a smooth-running operation. The role is office-based at our premises in Linford Wood. Office hours are 8.30am - 5pm

Key responsibilities

Handling bookings for private customers via phone email and our online booking system

Managing letting agent appointments and coordinating between agents landlords and tenants

Organising engineers schedules to maximise efficiency and minimise travel

Monitoring job progress and keeping customers updated

Maintaining accurate records and detailed job notes

Providing follow-up communication and aftercare to ensure customer satisfaction

Assisting with general office tasks to support the wider team

Skills & requirements

Excellent written and spoken English

Strong organisational and time-management skills

Confident communicator with a friendly professional manner

Quick learner able to understand plumbing/heating terminology

and our range of services

Strong logistical skills with the ability to plan and prioritise

High attention to detail especially when recording customer notes

Comfortable using digital tools booking systems and email platforms

Ability to stay calm and helpful when handling busy periods or urgent jobs

Problem-solving mindset with a willingness to take initiative

Experience in customer service admin scheduling or property management (desirable but not essential)