Digital Services Manager

3 month contract with a local authority

Job Purpose

• To provide interim leadership for the management and delivery of digital services across Council. The role will ensure reliable secure and high-quality digital products and services driving continuous improvement and effective collaboration across both organisations. The Digital Service Manager will lead digital service teams manage live services and work closely with stakeholders to improve digital experiences for residents and officers.
  

Key Duties/Accountabilities

• Lead and manage the Digital Service teams including Product Development & Application Support and Geospatial Services.
  
• Own and oversee the live operation of digital services ensuring availability performance and reliability.
  
• Act as the senior escalation point for incidents problems and service requests ensuring timely resolution.
  
• Work collaboratively with service areas to identify and reduce failure demand within digital services.
  
• Use resident and officer feedback to continuously improve digital services and user experience.
  
• Ensure all digital services comply with information governance data protection and security requirements.
  

Essential Experience Required

• Proven experience managing digital services in a complex organisation ideally within local government or the public sector.
  
• Experience leading and managing multidisciplinary digital or technology teams.
  
• Strong experience in live service management including incident problem and service request handling.
  

Essential Qualifications Required

• Relevant professional qualification in Digital IT Technology Management or related discipline or equivalent professional experience.
  

Additional information to note

• Working Hours: 22.20 hours per week
  
• 3 days per week 8.30am 5.00pm
  
• Hybrid available. Preference is 5 days on site.
  
• We work on bi-weekly schedule.
  

The role closes soon apply ASAP.