CertOps Compliance Team Leader (QA)

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

This role will be 4 on 4 off shift pattern and across either Blue or Yellow shift 8am - 7pm: Onsite at our Liverpool Hall Street Office

Role Overview:

Ensure that all products are tested thoroughly against relevant TRC reference material and the department functions as a professional efficient team.

What youll be doing:

• Maintain an in depth and up to date TRC knowledge using TRC/Test case documentation and supplementary information.
• Be able to answer TRC questions either directly or indirectly with full understanding of both the question and answer.
• Support andassistin the cross training of any member of staff when necessary.
• Be proactive in investigating new TRC situations/problemsencounteredby Compliance testers and pass on any findings to other Compliance Team Leaders and Compliance Supervisor.
• Discuss theories and opinions on new TRC guidelines/TRC Test cases/Testing procedures constructively.
• Maintain an in depth and up to date knowledge of SIE Naming Conventions brand guidelines PEGI ratings and SIE specifications and procedures.
• Liaise with Supervisors/Managers whenadditionalprocesses are required for example requesting patch deployments/VITA game package installation.
• Be proactive with other Compliance Team Leaders to improve the department in all areas whenever possible.
• Leading the testing of a title.
• Assign tasks to testers track progress of the testing and ensure testers are reassigned new tasks promptly upon completion (e.g. a new title cross training).
• Accurately report test hours per title and query any excess hours with testers.
• Source and distribute any required peripherals and materials which are needed for testing.
• Createaccurateand clear handover documents.
• Provide testers withall ofthe materials needed to enable them to perform their role.
• Maintain bug reports
• Ensure all informationentered intothe database is 100%accurateand the correct classification frequency and area have been selected.
• Set bugs to PR status.
• Respond promptly to any queries and communications from Supervisors/Managersregardingbug reports.
• Ensure that all SKUs of the title have had all relevant bugs copied into them.
• Monitor bug reports from other territories and cross reference where necessary.
• Ensure all applicable bugs are cross referenced.
• Educate Testers whenencounteringpoorly written bugs.
• Log discs in and out of the disc room.
• Ensure that the working environment is comfortable for all employees.
• Maintain a clean and safe working environment.
• Avert potential conflicts by fair and diplomatic means.
• Monitor the content of interactions between staff.
• Ensure that staff are not disruptive to those around them.
• Assistdirect line manager in the investigation of any disciplinary issues that may require escalation.
• Ensure company property is correctly treated and report any misuse to direct line manager.
• Comply withdepartment security policy at all timesand be alert to any security issues that may occur and ensure that all staff follow suit.
• Ensure all staff are correctly following Compliance testing and office procedures and notify testers of any changes.
• Liaise with and positively develop/ enhance relationships with counterparts on opposite shift.
• Perform Return to Work meetings with staff returning from illness.
• Carry out Quarterly Reviews with your direct test team.
• Performancemanageyour direct test team and complete the staff performance tracker each shift giving a fair reflection of eachindividualsperformance within your team.
• Highlight any under performers within your direct team and takeappropriate action.
• Ensure that SHIP is used and followed.
• Ensure that all equipment is correctly signed in and out of the storeroom.
• Maintainaccuraterecordsregardingmachines on soak each night.
• Adhere to/ensure all testers adhere to alladditionalpolicies such as the Best Practice guide and Bugs policy including VRC bugs verification.
• Ensure that all Performance Action Plans are carried out correctly.
• Ensure any required MDT updates are fed back to Supervisorsin order tomake any necessary changes.
• Manage other teams/colleagues staff in their absence when a Team Leader is not present.

What we are looking for:

Leadership/Managerial Experience:

• You have been responsible for leading teams in a managerial or supervisory setting (i.e. setting goals team member reviews employee relations matters)

Technical Ability:

• Understandinggaming console(s) is an advantage however not vital as long asyou feel you have a technical and curious attitude we can offer training and development.
• Understanding of PC/Laptop usage MS Office (Outlook Wordxls)

Communication/Collaboration:

• Style and Impact-The ability to adapt behaviour appropriately to a range of personality and cultures.
• Leadership Following SIE values and embedding an inclusive team culture to deliver high impact results
• Inclusivity - The ability to work collaboratively with others to achieve common goals not only with your immediate team but the wider SIE team leadership and internal partners
• Handling Change - Able to adapt and thrive in a fast-paced environment.
• Exceptional written and verbal communication skills

This job description isan accuratereflection of the duties and responsibilities of the post as at the time of writing but may be changed from time to time or when business needs require it.

Benefits:

• Discretionary bonus opportunity
• BUPA Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers
• Free eye test and glasses voucher
• Cycle to work scheme
• Employee Assistance Programme
• Competitive Pension 5% employee contribution 10% employer contribution

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.