Salesforce Omni-Channel Developer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
- Design and implement Salesforce Omni-Channel routing configurations
- Configure Queues Routing Configurations Presence Configurations & Statuses
- Build and customize Service Cloud solutions for case management
- Develop using Apex Lightning Components (LWC/Aura) and Visualforce
- Integrate Omni-Channel with CTI / external systems (if applicable)
- Optimize agent workload balancing & real-time routing logic
- Work closely with business teams to understand support workflows
- Troubleshoot and enhance existing Salesforce implementations
- Strong experience in Salesforce Service Cloud
- Hands-on expertise in:
- Omni-Channel setup & configuration
- Queues Skills-based routing
- Presence & Capacity models
- Development experience in:
- Apex
- Lightning Web Components (LWC) / Aura
- Experience with Salesforce APIs (REST/SOAP)
- Good understanding of Case lifecycle & support processes
- Experience in CTI integrations (Genesys Amazon Connect etc.) Preferred
Required Skills:
Position: Salesforce Omni-Channel Developer Location: Chennai - Hybrid/Remote/Onsite Engagement Type: Full Time Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time) About the role: We are looking for a Salesforce Omni-Channel Developer with strong expertise in building and optimizing real-time work routing agent productivity and customer service workflows within the Salesforce ecosystem. The ideal candidate should have hands-on experience in Service Cloud Omni-Channel and Lightning development. Key Responsibilities: Design and implement Salesforce Omni-Channel routing configurations Configure Queues Routing Configurations Presence Configurations & Statuses Build and customize Service Cloud solutions for case management Develop using Apex Lightning Components (LWC/Aura) and Visualforce Integrate Omni-Channel with CTI / external systems (if applicable) Optimize agent workload balancing & real-time routing logic Work closely with business teams to understand support workflows Troubleshoot and enhance existing Salesforce implementations Required Skills: Strong experience in Salesforce Service Cloud Hands-on expertise in: Omni-Channel setup & configuration Queues Skills-based routing Presence & Capacity models Development experience in: Apex Lightning Web Components (LWC) / Aura Experience with Salesforce APIs (REST/SOAP) Good understanding of Case lifecycle & support processes Experience in CTI integrations (Genesys Amazon Connect etc.) Preferred
Required Education:
Any Degree
