Solutions Engineer (pre-sales)

About Mixpanel

Mixpanel turns data clarity into innovation. Trusted by more than 29000 companies including Workday Pinterest LG and Rakuten Viber Mixpanels AI-first digital analytics help teams accelerate adoption improve retention and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics session replay experimentation feature flags and metric trees. Mixpanel delivers insights that customers trust. Visit to learn more.

About the Customer Success & Solutions Engineering Team

Mixpanels Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customers business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value.

You will partner closely with Account Executives Account Managers Product Engineering and Support to successfully roll out self-serve analytics within our customers organizations help the customer manage change execute on technical projects and services that delight our customers and ultimately drive ROI on the customers Mixpanel investment.

About the Role

Our SEs are inquisitive collaborative and able to articulate the technical capabilities of Mixpanel to developers and product managers while also helping communicate business value to stakeholders.

In your first month youll ramp on Mixpanels features functionality and implementation patterns. Youll shadow customer calls and demos with Sales Engineers and Account Executives while learning how to position Mixpanel effectively. Youll also become familiar with Mixpanels internal tools and processes.

Within your first three months youll begin supporting active deal cycles alongside Account Executives and senior SEs. Youll assist with technical discovery contribute to demos and help evaluate customer use cases. Youll also start engaging with customer stakeholders to understand their goals and how Mixpanel can support them.

Over time youll take ownership of defined portions of the sales cycle including delivering standard demos supporting technical validation and contributing to proof-of-concept projects. Youll help scope and execute these projects with guidancesupporting areas like data ingestion approaches instrumentation and success criteria.

Responsibilities

• Support Sales Engineers and Account Executives in deal cycles contributing to technical discovery and solution design
• Deliver standard and semi-customized product demos to prospects
• Assist in qualifying customer use cases and identifying opportunities where Mixpanel can provide value
• Contribute to proof-of-concept projects including setup execution and documentation of results
• Provide guidance on implementation best practices including instrumentation and data structure
• Collaborate with internal teams (Sales Product Engineering Support) to ensure a smooth customer experience
• Build relationships with customer stakeholders and respond to technical questions
• Capture and share customer feedback with internal teams to inform product improvements

Were Looking For Someone Who Has

• Ability to communicate with both technical and non-technical stakeholders
• Some experience supporting technical sales cycles customer implementations or consulting engagements
• 3 years of experience in Sales Engineering Customer Success Solutions Consulting or a related role
• Working knowledge of data concepts such as SQL event tracking or analytics tools
• Familiarity with databases or cloud data warehouses (e.g. Snowflake BigQuery Redshift)
• Strong problem-solving skills with the ability to work on moderately complex well-defined problems
• Solid communication and presentation skills
• Ability to manage multiple workstreams with guidance
• Interest in learning and applying new technologies including AI tools
• Willingness to travel as needed

#LI-Hybrid

Benefits and Perks

• Comprehensive Medical Vision and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K) Wellness Benefit Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data experience and collective wisdom to drivepowerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers needs ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems making sophisticated things accessible.

Why choose Mixpanel

Were a leader in analytics with over 9000 customers and $277M raised from prominent investors: like Andreessen-Horowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.