Reduced Time Staffing Administrator, Workforce Staffing

The WFS vNHE Call Center team is looking for talented associates that are eager to support our call center helping candidates get hired by Amazon. WFS vNHE Call Center associates are the key experts in getting candidates to their first day with Amazon they providing applicant support reviewing work authorization documentation taking badge photos administering drug screening and other workstream support. Successful applicants will exhibit high levels of candidate obsession communication skills emotional intelligence discernibility organization and most importantly drive for action.
You will be responsible for inbound and outbound contact initiatives with candidates in our call center providing top-tier experience and resolving complex problems as needed. You will excel in quick turnaround times problem-solving skills eliminating barriers and most importantly successfully hiring Amazon employees.
Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 4.30am PST to 6pm PST and adjust during Daylights Savings.

Key job responsibilities
Take ownership of candidate contacts ensuring that each contact processed with a high degree of urgency and satisfaction
Interacting with candidates over video call
Communicate effectively in both verbal/written form
Participation in the continuous improvement of the overall hiring process
Manage and own daily tasks from start to finish
Perform administrative tasks as necessary
Additional tasks as needed per business needs

- High school or equivalent diploma
- Experience with all Microsoft Office applications
- 6 months experience in a fast paced customer-oriented environment such as operations administrative support customer service retail hospitality staffing recruiting human resources or another related field.

- Experience utilizing a time and attendance system
- Experience in administrative tasks such as data entry managing data driven report processes or processes
- Experience working in a fast-paced rapidly changing operations environment
- Experience working in customer service or a call center
- Experience managing reporting and analysis
- Experience troubleshooting and documenting findings or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience with written and verbal communication and presentation
- Experience working with customers with a passion for delivering exceptional service or experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure or experience scripting in modern program languages
- Intermediate Microsoft Word and Excel skills with the ability to create pivot tables v-lookup and mail merge a plus.
- Experience with Applicant Tracking Systems or other tracking and reporting systems.
- Bi-lingual skills are a plus.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at AZ Tempe - 16.00 - 28.00 USD hourly