Senior Manager, Customer Compliance

Key responsibilities

1) Customer audits & site assessments

• Own the full customer audit/site assessment lifecycle: intake scoping/approval scheduling pre-read package delivery facilitation (virtual/onsite) evidence follow-up closure ensuring consistent quality and customer experience.
• Serve as the primary facilitator for customer audits ensuring CyrusOne assigns and coordinates the appropriate Compliance lead and that customer requirements (timelines visitor registration required materials) are met.
• Coordinate and mobilize the right SMEs per engagement including (as applicable): Operations Service Delivery Physical Security Cybersecurity Risk Safety/EHS Sustainability Legal Procurement Finance Insurance and Tax.
• Build and maintain standardized audit artifacts (site audit decks standard narratives templates/macros response knowledge workflows) to reduce duration and bespoke effort while maintaining completeness and accuracyincluding supporting insurance audits and external auditor engagements.
• Establish and enforce guardrails for scope sensitive area restrictions and evidence handling (redaction/sanitization and secure delivery methods) balancing transparency with protection of CyrusOne and other customers.

2) Questionnaires risk assessments and customer due diligence

• Own intake triage and completion for customer questionnaires and risk assessments including customer portal workflows and deadlines and ensure responses meet quality standards and confidentiality expectations.
• Maintain and continuously improve a standard response library/knowledge base workflow and standardized assurance packages to speed turnaround and improve consistency.
• Manage third-party risk assessments with clear rules of engagement (e.g. handling of third-party portals/terms and conditions NDA expectations) ensuring CyrusOnes confidentiality obligations are protected.
• Provide or oversee customer-facing responses for compliance-related RFP/due diligence requests in partnership with Customer Experience and commercial stakeholders.

3) Program standardization tooling and performance management

• Design and scale a repeatable operating model: intake forms playbooks audit packages QA checks SME runbooks customer-ready templates and a consistent pre-audit package strategy.
• Own program reporting and metrics (cycle time backlog SLA to customer due dates first-pass quality audit outcomes) and drive continuous improvement based on customer feedback.
• Maintain an auditable workflow and UI for audits/questionnaires and key deliverables to improve visibility and execution reliability.

4) Cross-functional governance & enterprise support

• Partner closely with Legal Procurement Finance Insurance and Tax teams to support compliance documentation.
• Support certification readiness and certification audit support by ensuring customer-facing assurance content is current consistent and aligned to published certifications and reports available through customer channels.
• Own customer communications and alignment for compliance-related deliverables across the customer lifecycle ensuring a coordinated single front door experience.

5) People leadership

• Lead and develop the Customer Compliance Specialist(s): workload planning coaching performance management and building redundancy through documented processes and cross-training.
• Establish quality controls (peer review/manager review) for audit packages and questionnaire submissions to improve accuracy and reduce rework.

Minimum qualifications

• 8 years experience in Governance Risk & Compliance customer assurance security/compliance program management or equivalent; 5 years leading teams/managing direct reports.
• Demonstrated experience leading customer audits/site assessments and complex customer questionnaires in regulated or high-scrutiny environments.
• Strong written and verbal communication skills; ability to translate technical facility/security practices into clear customer-ready responses.
• Strong project/program management skills; comfortable with ambiguity prioritization and stakeholder coordination across multiple functions.
• Proficiency with Microsoft 365; comfort with workflow tooling and trackers (e.g. Salesforce ServiceNow SharePoint GRC platforms AI tools).

Preferred qualifications

• Data center / critical infrastructure experience (colocation cloud telecom or similarly regulated operational environments).
• Familiarity with customer assurance artifacts and frameworks (e.g. SOC reports ISO certifications PCI HIPAA/HITECH sustainability questionnaires).
• Experience building standardized assurance packages and measurable operating rhythms that scale across a multi-site portfolio.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne or to submit a resume.