Customer Marketing Manager

Emplifis unified customer engagement platform empowers more than 20000 of the worldsleading brands to revolutionize the digital and social customer experience. Withcomprehensive and integrated social media marketing social commerce and care combinedwith unified analytics and AI Emplifi fuels growth resulting in happy customers increasedproduct sales and improved brand loyalty.

About the Marketing Team

Marketing is the centre of creativity at Emplifi. We are a growing department with an attitude of if you can dream it you can market it. The marketing team drives powerful initiatives that impact how we are seen by the rest of the world and ultimately engages prospects and customers on a journey with us. Every role on our team holds a key function in the success of our business. Youll work alongside skilled marketing experts located across the globe in addition to collaborating cross-functionally with other teams.

One thing we can promise is youll never get bored. Being in a hyper-growth stage we have so many exciting adventures ahead of us. If youre looking for a job where you can have a real impact then youve come to the right place.

Job Summary

Were looking for a strategic and execution-focused Customer Marketing Manager to drive retention expansion and advocacy across Emplifis customer base.

In this role will focus on turning satisfied customers into long-term partners and active advocates. You will own programs that increase customer engagement drive cross-sell and upsell opportunities and build a strong pipeline of customer proof to support growth.

You will play a critical role in ensuring Emplifi delivers value beyond the productcreating meaningful customer experiences that strengthen relationships and drive measurable business outcomes.

This role can be based from our European Offices in London Munich or Prague.

What Youll Do Here

• Work closely with leadership across Marketing Customer Success Sales and Product to drive customer engagement retention and expansion across Emplifis customer base
• Partner with Product Marketing to develop and execute programs that ensure customers are realizing value from the platform increasing adoption and long-term retention
• Drive campaigns and initiatives that support cross-sell and upsell opportunities partnering with Sales and Customer Success to identify and activate expansion opportunities
• Drive reuse of demand generation campaigns and assets for customer audiences tailoring messaging to support retention and expansion
• Scale Emplifis customer advocacy program including case studies testimonials reviews and reference management
• Identify engage and nurture customer champions turning satisfied customers into active advocates and contributors
• Drive creative and engaging customer marketing activities across regions balancing global consistency with local relevance
• Research plan and manage customer engagement programs including webinars roundtables and virtual and in-person events
• Establish and run customer advisory boards in partnership with Product and Customer Success to ensure customer feedback informs product direction
• Support the strategy and execution of customer-focused events including Emplifis user conference and regional activations
• Identify and engage third-party experts partners and customers to strengthen credibility and deepen relationships
• Manage program execution end-to-end including logistics vendors and budgets ensuring high-quality delivery across all initiatives

What Youll Bring to Us

• 3 years experience in customer marketing lifecycle marketing or related marketing roles in B2B SaaS
• Proven ability to build and execute marketing campaigns to drive customer engagement retention and expansion
• Strong communication skills both written and verbal
• Experience working cross-functionally with Sales Customer Success and Product Marketing
• Comfortable managing multiple programs and stakeholders across regions
• Experience with tools such as Salesforce Marketo and customer marketing platforms
• Strong organizational and project management skills
• Experience managing events campaigns and customer programs
• Data-driven mindset with the ability to measure and communicate impact
• High-energy proactive and execution-oriented

What We Offer

• International fast paced and growing environment
• Chance to work with the worlds biggest brands at the CX tech leader
• Agile and open-minded culture with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting edge technologies in an environment that encourages new ideas
• Unlimited PTO
• Enhanced family/ parental leave
• Theres more as well! Speak with us to find out all details!

At Emplifi we are committed to creating a workplace where everyone is valued respected and empowered to bring their whole selves to work. We welcome applications from individuals of all ages races religions genders sexual orientations gender identities and LGBTQ communities.

Emplifi offers a safe inclusive and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.