IT Service Desk Technician

About the role

The Forterra Enterprise Services team seeks a highly skilled customerfocused IT Support Technician to join our growing team. This role requires strong technical depth across Linux Windows macOS and Microsoft 365 along with the ability to troubleshoot independently and automate where possible. Youll serve as a goto technical resource for issues contribute to system improvements and help drive a bestinclass support experience. Ideal candidates bring experience from highperformance environments such as major tech companies or fastgrowing startups.

As our IT Support Technician you will be responsible for handling support issues directly and escalating where appropriate. You will be the first friendly face to help users with a multitude of requests spanning many disciplines and technologies. This is a great opportunity to build both social and technical skills as you solve large and small issues that together allow smooth day-to-day activity at Forterra.

What youll do

• Provide Tier 1 support across Linux Windows and macOS environments
• Own support issues and drive them to efficient resolution with strong rootcause analysis
• Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency
• Support onboarding access control and user lifecycle management
• Assist with AV setup endpoint deployment and hardware troubleshooting
• Maintain asset management and operational documentation
• Collaborate closely with IT leadership to enhance processes reliability and user experience

Qualifications

• 3 years in an IT Service Desk or technical support role
• Proficiency with Linux administration and debugging (user management system logs networking package management)
• Experience with one or more service management platforms (Jira ServiceNow etc.)
• Strong scripting or automation experience (PowerShell Bash etc.)
• Excellent customer service skills and a positive solutionsdriven attitude
• Ability to thrive in fastmoving or highgrowth environments

Preferred Qualifications

• Networking experience (Cisco Juniper Palo Alto)
• Experience in a startup or rapidscale environment
• Demonstrated ability to improve processes and contribute to collaborative highstandards team culture

Education & Experience

• 3 years in an IT Service Desk or technical support role

US Salary Range
$75000.00$85000.00

The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience education specialized training critical expertise training and more. Equity in Forterra is included in most of our full-time high-demand roles and is therefore considered part of Forterras overall compensation addition to base salary and equity Forterra offers competitive benefits for full-time employees including:

• Premium Healthcare Benefits: Three plan options including an HSA-eligible plan with Forterra covering 80% of the plan premium for you and your dependents.
• Basic Life/AD&D short and long-term disability insurance plans 100% covered by Forterra plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption.
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires.
• 401(k) retirement savings plan including traditional Roth 401(k) and after-tax deferral with company match up to 4%.

Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.

Forterra is an equal-opportunity employer providing and promoting equal employment opportunity in accordance with local state and federal laws. Forterrans are unique talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain. All qualified applications will receive equal consideration for employment.

Required Experience:

IC