Office 365 Consultant

Office 365 CONSULTANT

Position Overview
This role serves as the primary technical resource responsible for the ongoing administration operational support incident management and optimization of the organizations Microsoft 365 and Teams environment. The consultant will deliver managed services across six core M365 capability areasEmail Collaboration Meetings and Chat Office Productivity Security and Compliance and Identity and Access Managementas well as supporting add-on services including Microsoft Defender for Office 365 Plan 1 and a self-service training portal.
The ideal candidate combines deep Microsoft 365 technical expertise with strong ITIL-aligned service management skills enabling them to support a government customers complex environment spanning Exchange Online SharePoint Online OneDrive for Business Microsoft Teams Azure Active Directory Exchange Online Protection and Microsoft Defender.

Core Responsibilities
Exchange Online Administration
Maintain mailbox policies compliance and retention policies naming standards for mailboxes aliases distribution lists and shared resources
Configure and manage online archive resources shared mailboxes and ActiveSync connectivity for supported mobile devices
Support Exchange Hybrid configurations including tenant-side hybrid mail routing and on-premise coordination
Troubleshoot mail delivery incidents; assist users with Outlook mobile client configuration for email receipt
Manage mailbox access in accordance with strict authorization and role-segregation procedures during incident resolution
SharePoint Online & OneDrive for Business
Provide administration support for SharePoint Online including coordination on information rights management (IRM/RMS) policies
Manage OneDrive for Business user settings eligibility assignments and incident escalation for enterprise OneDrive
Triage OneDrive client user incidents and assist with mobile Online client configuration

Microsoft Teams Administration
Manage Teams tenant settings including team creation ownership content authorization quotas guest policies and restoration
Assign administrative owners and manage channels and participants within customer Teams
Contact appropriate support teams for connectivity and user authentication incidents within Teams

Office Productivity (M365 Apps)
Provide administration support for Word PowerPoint Excel Outlook OneNote Publisher and Microsoft Access
Associate users to M365 Office Applications and manage license assignments per customer authorization

Exchange Online Protection (EOP) & Security
Maintain and configure EOP policies; manage transport layer and security enforcement policies within M365 parameters
Manage message disclaimers send/receive connectors filter and spam filter policies per customer direction
Manage sender Blacklist and Whitelist (SMTP domain IP) based on customer business requirements and approval
Monitor for malware threats communicate quarantine actions release false-positive messages with customer written approval
Post false positive and negative feedback to Microsoft; liaise with customer security team on threat response
Identity & Access Management (Azure AD / Entra ID)
Configure and manage Microsoft 365 Multi-Factor Authentication (MFA) service including trusted IP addresses and authentication methods
Manage MFA user status (disable/enable/enforce) days-to-remember policies and one-time bypass requests
Troubleshoot second-factor authentication incidents
Azure Active Directory Support
Perform Azure AD Connect health checks monitoring version upgrades and sync configuration management
Manage user/group synchronization custom domain names and SSPR management
Configure and manage Conditional Access policies (create/modify/disable) and Enterprise Application registrations
Monitor AD synchronization with Azure AD; troubleshoot and correct sync conflicts
Manage Azure AD Roles and Administrator role assignments
Service Management & ITIL Processes
Incident Management
Accept incidents escalated from the customers Level 1 service desk after validation that the issue is related to M365 services
Respond to Priority 1 and Priority 2 incidents on a 24x7 basis; coordinate incident support directly with Microsoft
Assess incident priority and impact communicate status to customers and implement fixes or workarounds to prevent recurrence
Liaise with Microsoft on incidents affecting service levels; assist customer in obtaining eligible service credits
Problem Management
Conduct root cause analysis for Priority 1 incidents and recurring issues
Provide summary timelines of recurring P1 outages; escalate problems to Microsoft as needed
Coordinate with Microsoft on post-mortem reviews and forward relevant findings to customer
Change Management
Execute standard change management processes for operational changes that do not require a Contract Change
Participate in customer change management processes to plan document notify and implement service changes
Advise customer of upcoming Microsoft platform changes that may impact availability and coordinate configuration change requests
Service Request Management
Manage and operate Service Request automation (SRa) platform built on Microsoft Power Platform
Process Standard Service Requests (SSRs) from the MAT service catalog including distribution group shared mailbox and mailbox access changes
Scope quote and process Non-Standard Service Requests (NSSRs) through the Change Control Process or on a T&M basis
Reporting & Monitoring
Produce standard monthly reports via M365 Automated Reporting and PowerBI Reporting Analytics (PRA)
Monitor M365 Applications at the tenant level; respond to alerts and provide monthly availability reports
Generate NSSR security reports detailing access requests granted roles access periods and related incidents
Support custom or ad-hoc reporting requests on a time-and-materials basis
 

Qualifications :

REQUIRED QUALIFICATIONS:

• Minimum 5 years recent experience with above listed skills including administering Microsoft 365 services (500 users) Exchange Online SharePoint Online OneDrive for Business Teams administration Azure Active Directory/Entra ID AD Connect Conditional Access MFA configuration hybrid identity Exchange Online Protection/EOP MS Defender for Office 365 ITIL-aligned service management processes Power Platform/Automate PowerBI reporting and analytics dashboards ITSM ticketing systems and integration workflows MS Purview Information Protection Exchange Hybrid PowerShell scripting  for M365 administration and automation on/in local government or public-sector systems enterprise enviornments.
• REQUIRED EDUCATION: BS/BA STEM Degree or Related Fields.
• REQUIRED ACTIVE CERTIFICTION(s): Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certification MS - Security Compliance and Identity Fundamentals ITIL v4 Foundation.
• MUST Be Available for On call including Priority 1 and Priority 2 escalations on site at Stafford Virginia.

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Additional Information :

EDC and our subsidiaries are equal opportunity employers. 

Remote Work :

No

Employment Type :

Full-time