Client Services Account Manager

Bring an Operational focus to Client Services team identifying key details to populate work orders across all projects in an effort to minimize delays and errors once in progress

Collaborate with team members to finesse work order templates based on current client specifications and workflows support CS team members with any complex or technical challenges to effectively communicate with both clients and Operations

Prepare and maintain work orders for upcoming projects using our proprietary software (QC on Demand & MEMFIS) ensuring workflow and steps are clearly defined for all resources who will be assigned

Oversee project & client management of titles from quote stage through completion and final delivery

Develop relationships with key client contacts representing Resillions QC Restoration & Post Production services establish and increase trust solve creative problems and respond promptly to client questions

Conduct both external and internal project kickoff meetings confirming workflows delivery & distribution details and onboarding users to QC on Demand platform

Ensure client specifications are current and any updates are communicated to Operators

Work with Operations / Scheduling to prioritize and adjust deadlines in collaboration with Client Services team members

Support customers and partners on issues with QC on Demand platform

Review completed work orders daily to validate rates billable units and other details to ensure accurate invoicing

Prepare weekly title status reports for clients confirming work completed to date overage summary and budget trajectory compared to original quote

Prepare client quotes upon request identifying specs & workflow requirements to determine respective rates

Enter new quotes in Salesforce and maintain accuracy of all records both pending and in-progress to ensure revenue is reported based on status of each project reconciling actuals and updating remaining revenue for each active project

Recognize and evaluate upsell opportunities with clients communicate potential opportunities for growth to Senior Management

Continually assess and recommend solutions for client service and process improvements

Coordinate Color sessions with clients and talent

Follow-up with clients regarding PO approval or delinquent invoice payments as directed by Finance team

Qualifications :

Strong understanding of video/file formats distribution workflows and technologies.

3 years of industry related experience.

Familiarity with film restoration techniques and color grading processes is a plus.

Superior attention to detail and accuracy.

Ability to think in a clear logical and organized manner and work under minimal supervision.

Strong computer skills in the areas of networking and data management.

Solid working knowledge of Microsoft Office Suite.

Experience with organizing and managing multiple priorities.

Ability to generate navigate and update spreadsheets.

Ability to effectively interact and communicate with vendor staff clients and coworkers.

Ability to work under pressure and manage multiple projects simultaneously.

Effective written verbal and interpersonal skills for summarizing and communicating findings.

Ability to concentrate and work efficiently and consistently.

Additional Information :

Employment Type: Full-Time / On-Site (Hybrid)
Schedule: Monday - Friday (Day Shift)
Salary Range: $70305.00-71000.00 Annual

Remote Work :

No

Employment Type :

Full-time