Customer Success Manager Telekom Cloud (fmd)

We are looking for a motivated and customer-focused Customer Success Manager to join our Open Telekom Cloud Marketplace this role you will play a key part in managing and enhancing the entire customer journey supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing partner management and technical support to ensure customers have a seamless and positive experience with our platform. 

This is a great opportunity for someone eager to grow into a customer success role as prior extensive experience is not required. You will work directly alongside the team lead acting as a trusted assistant while independently managing key responsibilities. 

Key Responsibilities 

• Customer Journey Management: Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace ensuring customer satisfaction and retention. 

• Customer Support: Assist customers with platform-related issues coordinating with technical teams to provide timely and effective resolutions. 

• Partner Management: Manage relationships with marketplace sellers and partners acting as their primary point of contact to facilitate smooth operations and collaboration. 

• Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings. 

• Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks issues and workflows with Jira. 

• ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking service requests and problem management. 

• Continuous Learning: Grow your skills in customer success platform knowledge and partner management through hands-on experience and mentorship. 

Qualifications :

• Basic understanding of IT Service Management (ITSM) tools preferably ServiceNow or similar. 

• ITIL Certification 

• Familiarity with documentation and project management tools like Confluence and Jira. 

• Strong communication skills in English verbal and written. 

• Customer-oriented mindset with problem-solving capabilities. 

• Ability to collaborate effectively with multiple teams and stakeholders. 

• Proactive attitude and eagerness to learn and grow within the role. 

• Prior experience is a plus but not mandatory; this role is designed for growth. 

Additional Information :

What do we offer you

• International positive dynamic and motivated work environment.
• Hybrid work model (telecommuting/on-site).
• Flexible schedule.
• Continuous training: Certification preparation access to Coursera weekly English and German classes...
• Flexible compensation plan: medical insurance restaurant tickets day care transportation allowances...
• Life and accident insurance.
• More than 26 working days of vacation per year.
• Social fund.
• Free service in specialists (doctors physiotherapists nutritionists psychologists lawyers...).
• 100% of salary in case of medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

Remote Work :

No

Employment Type :

Full-time