Customer Service Administrator
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Job Location:
Cheltenham - UK
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Customer Service Administrator
Located in our clients Cheltenham Offices we are looking for a hardworking organised and proactive person to
join our team.
You would be required to have an excellent phone manner use our computer system and diary log information
and assist clients queries be able to input data correctly organise and file documents and assist the office
where needed. There will be room to expand this role making it your own and progress within the business
Role Responsibilities
Acting as the first point of contact via telephone & email to resolve queries and build relationships with
our customers.
Maintain and update our CRM
Assisting with client reviews and recommendations ensuring satisfaction for repeat business
To support the Finance function by data entry & filing
To assist in Marketing duties
General Office administration
Candidates Skills & Experience:
A professional and friendly approach assisting customers
Strong communication skills
Strong customer service skills
Attention to detail always ensuring accuracy in documents records and financial tasks
Proficiency in Microsoft Office and CRM systems
Proficient command of language and good literacy skills
Problem-solving abilities and be able to identify and resolve issue that may arise
Ability to manage multiple tasks and maintain organised records
Experience within the home improvement industry would be an advantage
Salary & Benefits
TBA - per hour dependant on experience
Monday Friday 8am 5pm This is negotiable
Company Pension
21 days Annual leave Bank Holidays.
Required Experience:
Unclear Seniority
