Customer Success Representative

Key Responsibility

• Serve as the primary point of contact for customers handling daily inquiries quotations and requests in a timely and professional manner.
• Act as the first line of response for customer enquiries via calls emails and escalate complaints when necessary.
• Support commercial and service team in direct customers/distributor quotations and order fulfilment.
• Demonstrate a strong work ethic proactively taking initiative to achieve targets and contribute to team success.
• Sales order processing & management - ensure accuracy of booking into ERP system and timely execution of purchase order to overseas business units in Europe USA and China with close follow up of shipment schedule and logistics matters. 
• Oversee order processing and related documentation ensuring compliance with internal procedures.
• As a collaborative team player work in close partnership with internal departments (e.g. manufacturing shipping sales) in order to render excellent support to all customers regarding their orders (promptly processes orders provides order status changes etc.)
• Adhere to proper pricing policies and support line manager in maintenance of correct pricing file in ERP when required.
• Working closely with the relevant parties to manage customer accounts including the setting of credit limits and payment terms in ERP with guidance from the Commercial & finance team.
• Continuously develop product knowledge to enhance customer service quality while collecting and analyzing market and customer intelligence.
• Involve in Continuous Process Improvement projects (LEAN leadership program to identify waste in processes & avoid burnout).
• Conduct and maintain inventory checks and offer logistics support including product packing and shipment as and when required.
• Handle Day-to-day administrative tasks to support smooth operations.
• Work on and maintain SOP documentation to ensure processes remain standardized updated and compliant.
• Plan and execute events as needed.
• Back-up for other CSRs in APAC & CHINA as and when required.
• Perform other duties as assigned by Supervisor or Manager to meet evolving business needs.

Qualifications :

Qualification

• At least 3 year related working experience in multi-national company or equivalent
• CET-4 or above with competent written and verbal English communication skills to independently handle overseas business communication
• Bachelor degree or above and major in Biological Sciences
• Ability to establish rapport as the role will involve significant customer distributor & internal stakeholders support.
• Strong listening and problem solving skills
• Good understanding of sales order processes and logistic matters.
• Service oriented with positive attitude. Customer-focused and a team player
• Able to work in highly-matrixed organization and manage stress well.
• Strong organisational and time management skills with the ability to perform and prioritize multiple tasks efficiently
• Good MS office skills and proficient in System such as SAPetc.

Additional Information :

ABOUT LGC:

LGC is a leading global life science tools company providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are valued for their performance quality and range. 

OUR VALUES

• PASSION
• CURIOSITY 
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race color ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy or maternity religion or belief. Short listing interviewing and selection will always be carried out without regard to gender sexual orientation marital status color race nationality ethnic or national origins religion or belief age or trade union membership.

For more information about LGC please visit our website

#scienceforasaferworld 

Remote Work :

No

Employment Type :

Full-time