German Speaker | Logistics Backoffice Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Your contribution to something big:
- Call acceptance and ticket opening; translation tickets from German to English; process service orders; forward solution to clients; escalation to 2nd/3rd level supports when needed; keep database with new incidents/solutions;
- Answer calls meeting high quality standards and specified time frames;
- Technical support requests regarding hardware requirements settings and general usage;
- Customer support for registration in the app and the set-up process;
- Update and expand FAQ list with the help of 2nd level support;
- Receiving and forwarding all requests and suggestions to improve and customize the app to 2nd level support;
Qualifications :
What distinguishes you:
- German Language (C2 level) Mandatory;
- English (at least B1 level written communication);
- Knowledge of automotive and IT technologies;
- Basic technical knowledge;
- Experience in freight forwarding and logistics;
- Experience in 1st level support and ticketing systems;
- Good communicative competencies commitment and solutions oriented;
- Customer oriented; able to solve conflicts; multitasker; versatile; stress resilience; team player;
- Schedule: Monday to Friday
Additional Information :
What we offer you:
Challenges in an international environment career opportunities in one of the best companies in the world flexible hours medical services discounts for employees sports and health related activities canteen good access to public transports space for creativity.
Success stories dont just happen. They are made...
Make it happen! We are looking forward to your application!
Remote Work :
No
Employment Type :
Full-time
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
