Head of Commercial Support

Responsibilities / Tasks

Position Overview

We are seeking an experienced commercially focused manager to lead our sales support department and support the wider sales team across new machines and service within the UK division of Pure Flow Processing. The role will support all elements of the sales process from tender submissions to contract negotiation.

Key responsibilities:

Leadership & Team Management

• Line management of the Sales Support Manager and Sales Support Coordinator

• Daytoday coordination prioritisation and workload planning for the sales support functions in loading customer orders order confirmations and customer invoices

• Oversee raising of supplier purchase orders and processing of supplier invoices

• Clear communication of priorities and status to internal stakeholders

• Act as the escalation point for commercial sales administration and customer issues

Commercial & Contract Management

• Support and lead contract negotiations in line with governance procedures for all areas of the business

• Review negotiate and gain legal approval for all NonDisclosure Agreements (NDAs)

• Prequalification review and compliance checking of contracts and orders

• Engage Legal where required for contractual guidance and risk management

Orders Tenders & Compliance

• Support tender submissions from a commercial perspective

• Review all incoming customer orders and flag compliance or commercial risks

• Submit e-Approvals TIP applications and compliance approvals.

• Complete customer questionnaires (Commercial Financial QSHE etc.)

Financial & Forecasting Support

• Review customer credit status and advise on payment milestones and terms

• Support sales and order forecasting (monthly quarterly and annual)

• Support in maintaining a rolling 12month invoice forecast for projects and rentals

• Support Finance with audits and assist Credit Control with debt resolution

Your Profile / Qualifications

• Bachelors degree in Business Administration or a related field

• Background in Commercial and contractual negotiation

• Experience of bid and tender management

• Understanding of financial principals and risk management

• Leadership: Proven track record of leading and developing successful commercial support function

• Analytical Skills: Ability to analyse complex data and financial trends to inform strategic decisions.

• Communication: Excellent verbal and written communication skills with the ability to engage effectively with stakeholders at all levels

• IT skills: Use of SAP CRM & MS (Excel & word).

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