Guest Relations Officer
Share
Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About the Role Our client a leading luxury hotel in Singapore is seeking a Guest Relations Officer to deliver warm professional and personalised front office experiences to their diverse international guest base.
Responsibilities
- Assist guests with check-in check-out and cashiering duties
- Provide a warm welcome upon arrival complete registration and issue room keys
- Handle guest feedback requests and enquiries accurately and promptly
- Manage guests mail messages and phone calls
- Maximise room revenue through upselling and walk-in rate capture
- Support Guest Relations Assistants to maintain smooth Front Office operations
- Maintain cleanliness and professional presentation of the Front Desk
- Ensure compliance with hotel policies PCI/Cash Float SOPs and security procedures
Requirements
- Minimum GCE A Level or equivalent; university degree preferred
- Minimum 2 years Front Office experience in a hotel environment
- Proficiency in Windows Internet Explorer and Word; knowledge of Opera POS or PMS an advantage
- Fluent in English; strong interpersonal and communication skills
- Able to work under pressure independently and within a multicultural team
Work Pass Eligibility: Open to Singapore Citizens Permanent Residents and valid Work Pass holders
