Network Operations Center L1

Job Title: NOC L1

About the Client: A technology solutions provider that helps businesses simplify and manage their communications and IT systems through a single platform. They offer fully managed services such as cloud-based phone systems internet connectivity network security and IT infrastructure support. Their goal is to reduce complexity by consolidating multiple vendors into one managed solution with dedicated end-to-end support for clients.

Overview: The NOC Level 1 is responsible for the continuous monitoring of network server and application systems to ensure optimal performance and availability. This entry-level role acts as the first point of contact for incident detection initial troubleshooting and escalation to higher-tier support teams as needed. The NOC L1 plays a critical role in maintaining service reliability and meeting operational service level agreements (SLAs).

Responsibilities:

• Monitor network server and application alerts using NOC monitoring tools ( Nagios Zabbix Splunk).

• Identify log and prioritize incidents and service requests according to

  established procedures.
• Perform initial troubleshooting for network system and application-related issues.
• Escalate unresolved issues to NOC Level 2/3 or appropriate engineering teams following escalation protocols.
• Create update and maintain incident tickets with accurate documentation of actions taken.
• Communicate incident status and resolution updates to stakeholders and end users.

• Follow standard operating procedures (SOPs) runbooks and incident

  management processes.
• Monitor backup jobs system health checks and scheduled maintenance activities.
• Participate in shift-based work including nights weekends and holidays if required.
• Contribute to continuous process improvement by identifying recurring issues and knowledge gaps.

• Create Knowledge base and train L1 Techs.

• Adhere to KPI provided by the NOC ASM

Required Qualifications

• Associate or Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience)
• Basic understanding of networking concepts (TCP/IP DNS DHCP VPN)
• Basic knowledge of incident management and ticketing systems
• Strong analytical and problem-solving skills
• Good verbal and written communication skills
• Ability to work in a fast-paced 24/7 operational environment

Preferred Qualifications

• 12 years of experience in IT support helpdesk or NOC operations
• Exposure to cloud environments
• Basic scripting or command-line experience (PowerShell Bash)
• IT certifications such as CompTIA Network A or ITIL Foundation
• Experience working with SLAs and operational performance metrics

Key Skills & Competencies

• Attention to detail and strong monitoring discipline
• Ability to follow procedures and escalation paths
• Time management and multitasking
• Team-oriented mindset
• Customer service focus
• Willingness to learn and grow technical skills

Schedule: Night Shift

Setup: Remote

Why Join STAFFVIRTUAL

• Competitive compensation and benefits package

• Training career growth and global exposure

• A collaborative and supportive team culture

If youre a motivated client-focused professional whos ready to grow with a company that values people and performance wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!