IT Infrastructure and Operations Specialist

Work Setup: Hybrid (3x / week onsite and 2 days WFH) Makati

We are seeking a proactive and skilled IT Infrastructure and Operations Specialist to be a cornerstone of our technology this hands-on role you will be responsible for the implementation maintenance and support of our critical IT infrastructure. Your expertise will ensure the stability performance and security of our server network and cloud environments providing a reliable foundation for the entire organization. You are a problem-solver who thrives in a dynamic environment and is passionate about keeping essential systems running smoothly.

QUALIFICATIONS:

• Bachelors Degree
• Atleast 1 year of hands-on experience in an infrastructure support or systems administration role.
• Proven experience with:
  • Windows Server OS and Active Directory.
  • Core networking concepts (TCP/IP DNS DHCP VLANs).
  • Virtualization technologies (VMware or Hyper-V).
  • Google applications
• Strong troubleshooting and problem-solving skills.
• Strong Communicator: Able to clearly explain technical issues and solutions to team members and non-technical users.
• Relevant professional certifications (e.g. Google cloud / Microsoft Certified: Azure Administrator CompTIA Network/Server VMware VCP CCNA).
• Experience with a major cloud platform (AWS Azure or GCP).
• Experience with scripting for automation (e.g. PowerShell Bash).
• Knowledge of ITIL framework foundations.
• Experience with backup and disaster recovery solutions

KEY RESPONSIBILITIES:

1. Infrastructure Management & Support:

• Support google suites and applications
• Perform routine system patches updates and health checks.

2. Network Administration:

• Monitor network performance and ensure system availability and reliability.
• Configure and administer network equipment including routers switches firewalls and wireless access points.
• Provide support for VPN VLANs and other network services.
• Assist in implementing and maintaining network security measures.

3. Cloud & Storage Management:

• Support and manage resources in cloud environments such as AWS Azure or Google Cloud.
• Monitor cloud resource usage and performance.

4. Operations & Security:

• Serve as an escalation point for the Help Desk resolving complex Tier 2/3 technical issues.
• Implement and follow ITIL practices for incident problem and change management.
• Execute and verify data backup and recovery operations.
• Apply security patches configure antivirus solutions and assist in enforcing security policies.

5. Documentation & Projects:

• Create and maintain detailed technical documentation for systems configurations and procedures.
• Participate in infrastructure projects contributing to the deployment of new technologies and systems.