IT Senior Manager

Location: Chinatown Manila

Schedule: Monday to Friday; 7:30AM - 6PM (Compressed Workweek)

Work Setup: 100% Onsite

Lead the IT departments operations staff and improvement initiatives. Ensure reliable day-to-day service delivery while planning and executing projects that modernize infrastructure reduce technical debt and align technology capabilities with business goals. Serve as the primary technical leader on-site collaborating with the remote CTO to turn technology strategy into concrete plans and results.

QUALIFICATIONS:

• Bachelors degree in any STEM field is preferred but proven equivalent work experience will be gladly considered.
• Minimum 7 years of increasing responsibility including at least 3 years in people leadership in IT Operations and/or project roles.
• Strong English communication skills both written and spoken. Shortlisted candidates will be asked to submit a brief video self-introduction in English.
• Familiarity with Agile methodologies and DevOps practices (CI/CD pipelines version control collaborative workflows).
• Experience with Infrastructure as Code tools such as Terraform Ansible or similar.
• Working knowledge of both Microsoft (Windows Server Active Directory M365) and Linux environments.
• Hands-on experience with virtualization and public cloud platforms (like AWS Azure GCP).
• Self-directed continuous learner who stays current with technology trends and pursues professional development independently.
• Relevant certifications are valued but not required.

JOB RESPONSIBILITIES:

Infrastructure Administration

• Manage IT staff including systems administrators support personnel and any future hires; conduct performance reviews mentoring and professional development planning.
• Establish and maintain IT operational standards policies and procedures.
• Serve as the escalation point for critical incidents and complex technical decisions.
• Supervise the modernization of on-prem virtualization (Linux KVM) backups and business continuity capabilities and plans.
• Supervise cloud infrastructure use on Azure (experience with other major clouds instead is OK).
• Supervise converged network infrastructure including routers switches firewalls VPNs wireless and IP-telephony.

Security Operations and Support

• Maintain and enforce security policies access controls patch management and compliance requirements in coordination with the CTO.
• Ensure the reliability availability and performance of all IT infrastructure including servers networks cloud environments and end-user systems.
• Ensure service delivery: define and track SLAs incident response change management and problem management processes.
• Oversee vendor relationships contracts and procurement for IT services and equipment.
• Ensure business continuity and disaster recovery plans are documented tested and current.

Projects and Leadership

• Identify prioritize and manage improvement projects that reduce technical debt increase automation and improve reliability and security posture.
• Lead adoption of modern practices including Infrastructure as Code CI/CD monitoring-as-code and documented-as-built configurations.
• Manage project scope timelines budgets and stakeholder communication for IT initiatives.
• Champion all IT Team principles including documentation as part of the definition of done: ensure all systems configurations procedures and project outcomes are thoroughly documented and kept current.
• Foster and maintain a culture of continuous improvement and self-directed learning among the team leveraging AI and available training resources.