Customer Service Officer | Community Bank Maryborough | VIC
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Your role as a Customer Service Officer puts you in the drivers seat of our service delivery giving you the autonomy to do what you do best - helping customers achieve their banking goals.
Whether youre assisting customers with transactions educating them about our online platforms or recommending products and services that best suit their needs youll value how it feels to make a difference in peoples lives.
In this dynamic and high-impact role youll make your mark by:
Exploring customers needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch
Keeping up with constant change. Youll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings
Being the face of the branch and customer service. Become our customers go-to person for anything from processing transactions handling cash investigating queries or assisting with paperwork all while keeping risk considerations at the forefront
Embracing an attitude of lifelong learning. Bring your brilliant mind and well help you take your career to the next level with on-the-job training and external development opportunities
Building connections. A role at Bendigo Bank means supporting our customers giving back and making our communities a better place while having some fun along the way!
This is a Permanent Full-time opportunity based primarily in Maryborough on occasion may be required in our Avoca Community Bank. The roster is 76 hours per fortnight.
To succeed in this role youll consistently deliver exceptional customer service. Wed love you to have:
- Experience in customer service environment and the ability to achieve targets
- Strong attention to detail to ensure secure accurate transactions with a risk mindset
- Confidence to communicate with new and existing customers face to face and over the phone
- Eagerness to understand and communicate what makes our bank different
- Drive for collaboration - mateship is crucial for us to work together and achieve our goals
- Experience in the banking and finance industry is a plus but certainly not essential
As an internal candidate youare required tonotify your immediate leader before applying for a new careeropportunity andwill be asked to confirm this whensubmittingyour application.
If you have any concerns about this requirement or would like to discuss the position in more detail please reach out to the contact listed below for a confidential conversation:
For more information check out theapplication process for internal candidatespage and the PD:Customer Service OfficerCommunity BankMay 2022 (2).pdf
We believe a diverse workforce supported by an inclusive culture is central to our success andwereall about recruiting the best people regardless of gender age disability religion sexualorientationor cultural background. To ensure that you feel supported and are set up for success pleasedonthesitate to reach out if you require any adjustments to the application or interview processes.
Screening and interviews maycommenceprior to closing date.
We are committed to responding to all candidates regardless of the outcome of your application.
Required Experience:
Unclear Seniority
About Company
Relevant. Valued. Connected. At Bendigo and Adelaide Bank we're aiming to be Australia's bank of choice.
