Associate Director of Residential Community Safety Operations

Job Summary

The Associate Director of Residential Community Safety Operations provides strategic leadership for all aspects of safety security and emergency planning within University Housing Services (UHS) for approximately 5000 residents living in University Housing Services. The program includes the day-to-day operation of six residence halls housing approximately 2800 first year students and two apartment complexes housing approximately 2200 upper division students graduate students faculty and staff. The position ensures that housing operations and residential communities consistently employ best-practice systems staff training and partnerships to promote safety prevent incidents and support effective emergency response and recovery.

The Associate Director directly supervises up to four Community Desk Specialists providing oversight of residence hall front desk operations lighting and camera systems operations related to ensuring the safety and security of the residential community and collaborating with Residential Life with regular Health and Safety inspections. The Associate Director establishes partnerships with University Police Emergency Management Facilities Development & Operations Environmental Health & Safety and University Risk Management. The role is integral to fostering a secure supportive and responsive living environment that advances the universitys commitment to student success belonging and well-being.

In collaboration with campus partners the Associate Director develops and implements comprehensive programs that promote safety awareness crime prevention and emergency preparedness throughout the residential community. This includes designing and delivering training programs for professional student and front desk staff on topics such as crisis response fire safety evacuation procedures first aid and incident close collaboration with University Police the Associate Director helps to hire manage and coordinate the work of Housing Security Officers assigned to residential communities and the safety escort services designed to enhance after-hours security for residents and guests.

The Associate Director coordinates tabletop exercises emergency drills and scenario-based simulations to ensure staff are confident and well-prepared to manage critical incidents. Working closely with University Police and the Office of Emergency Management the incumbent maintains safety documentation ensures compliance with applicable regulations and continuously evaluates the effectiveness of safety and emergency protocols.

Through strong leadership proactive communication and data-informed decision-making the Associate Director promotes a culture of preparedness collaboration and shared responsibility for the safety and security of all residents and guests.

Key Responsibilities

• Develop implement and maintain housing specific emergency preparedness plans procedures and response protocols.
• Coordinate all UHS emergency drills and support the departmental liaison to the Universitys Emergency Operations Center (EOC) during incidents.
• Lead risk assessments of residence facilities and develop mitigation strategies to reduce safety vulnerabilities.
• Maintain emergency supply inventories communication systems and staff training logs.
• Partner with University Police Environmental Health & Safety and the Office of Emergency Management to ensure housing is integrated into campus-wide emergency planning.
• Provide operational oversight for all residence hall and apartment community front desks ensuring consistent staffing training and service quality.
• Provide oversight of over 200 Community Desk Attendants directly supervised by the Community Desk Specialists.
• Work with Community Desk Specialist to ensure delivery of Community Desk services including but not limited to resource information guest registration equipment check out access check in and check out processes
• In collaboration with the AVP for UHS establish and enforce policies to safeguard residents guests and property while maintaining a welcoming environment.
• Directly supervise up to four Community Desk Specialists.
• Develop and coordinate professional development programs for personnel utilizing the ACUHO-I standards for leadership competencies as a tool for supporting the employees development as a Student Affairs professional.
• Review and revise procedural manuals and other documents used by staff for instruction and supervision.
• Conduct periodic reviews and evaluation planning and overall development of on-going staff training and the provision for appropriate staff development opportunities.
• Collaborate with Residential Life in the planning and execution of periodic health and safety inspections for all residential buildings.
• Coordinate follow-up actions with the UHS Director of Facilities to resolve identified concerns.
• Ensure compliance with state and local heath fire and environmental codes.
• Oversee the operation maintenance and strategic expansion of lighting and camera systems across housing facilities.
• Work collaboratively with FD&O IT and UHS Facilities to ensure systems reliability and accessibility for authorized personnel.
• Provide regular training on emergency response and incident management communications and documentation.
• Provide leadership in promoting a departmental culture that prioritizes prevention preparedness and continuous improvement.

Knowledge Skills & Abilities

• Knowledge of campus housing operations including safety security and emergency preparedness functions.
• Working knowledge of emergency management principles including mitigation preparedness response and recovery.
• Familiarity with law enforcement coordination and practices related to campus policing Clery compliance and safety communications.
• Strong analytical skills and the ability to assess and negotiate complex highly sensitive situations
• Excellent critical thinking skills including the demonstrated ability to analyze information evaluate results and facilitate resolution of difficult challenges while maintaining strict confidentiality and sensitivity
• Awareness of federal and state compliance expectations including FERPA Clery VAWA and Title IX
• Knowledge of the personal and social problems typically encountered by college students.
• Excellent written and oral communication skills.
• Ability to effectively lead others and communicate with diverse individuals.
• Ability to multi-task to support One Stop Shop model of Higher Education Customer Service and coordinate deadlines.
• Ability to be flexible to changes and frequent interruptions and to manage multiple tasks at once.
• Ability to perform complex tasks involving independent judgment and ability to plan coordinate and initiate actions necessary to implement administrative group decisions or recommendations.
• Ability to identify develop and coordinate plans for use of resources (e.g. staffing budget and materials) and to define procedures for ongoing administration and maintenance.
• Ability to research topics and make recommendations to meet identified needs.
• Ability to assess group and individual needs
• Ability to identify supervision needs of staff and vary supervisory style if necessary.
• Ability to work with and provide work lead direction to Assistant Directors RLCs and graduate and undergraduate student staff.
• Ability to maintain confidentiality and appropriately handle sensitive communications for students staff and external agencies.
• Knowledge in operations and systems analysis statistical and research methods
• Ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
• Ability to understand interpret and apply policies and regulations in specific situations to analyze and solve organizational and operating problems related.
• Ability to use database systems including StarRez Google platform and Microsoft systems.
• Ability to effectively lead others and communicate with diverse individuals.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• B.A. Education public administration emergency management or a related field.
• Minimum of 3 years experience in housing operations safety management facilities or emergency planning.
• Demonstrated ability to design and implement safety and emergency response programs.
• Experience supervising professional staff.
• Exercise design and facilitation experience.

Preferred Qualifications

• M.A. Education public administration emergency management or a related field.
• Five years experience in housing operations.
• Experience working with a campus housing program.
• Experience with coordinating safety or emergency operations for a residential population.
• Certification in emergency management (e.g. NIMS/ICS) or related training.
• Homeland Security Exercise and Evaluation Program (HSEEP) Qualified.

Compensation

Classification: Administrator II
Anticipated Hiring Range: $8500/month - $9167/month
CSU Salary Range: $5053/month - $16221/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: April 14 2026 through April 28 2026. This position is open until filled; however applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age medical condition and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found athttps:// questions may be sent to.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check employment and education verification. Depending on the position a motor vehicle and/or credit check may be required. All background checks are conducted through the universitys third-party vendor Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Officeor report any discrimination harassment and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act the Annual Security Report (ASR) is also now available for viewing at ASR contains the current security and safety-related policy statements emergency preparedness and evacuation information crime prevention and Sexual Assault prevention information and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at.

Pursuant to the Higher Education Opportunity Act the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at or by email at.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age ancestry caste color disability ethnicity gender gender expression gender identity genetic information marital status medical condition military status nationality race religion religious creed sex sexual orientation sex stereotype and veteran status. This policy applies to all San José State University students faculty and staff as well as university programs and activities. Title IX of the Education Amendments of 1972 and certain other federal and state laws prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.