Contracts Manager

Contract (Fractional) Contracts Manager SaaS (Upshop)

Location:Remote (U.S. preferred)
Type:Contract / Fractional (2040 hours/week flexible)
Duration:36 months (with potential to extend)

AboutUpshop

Upshoppowers smarter store operations for retailers by combining data AI andexecutionworkflows across fresh center store and inventory management. Our platform helps retailers reduce wasteoptimizeinventory and improve profitability atscale.

Role Overview

We are looking for an experiencedContracts Manager (Contract/Fractional)to support our commercial team by managing and negotiating customer agreements. This role will focus onreviewing redlining and negotiating SaaS contracts ensuring alignment withUpshopsrisk posture while enabling deal velocity.

This is a high-impact execution-oriented role ideal for someone who hasoperatedin fast-paced SaaS environments and can work directly with Sales Legal and Finance stakeholders.

Key Responsibilities

Contract Review & Redlining

• Review draft and negotiate customer agreements (MSAs Order Forms DPAs SOWs)
• Lead redline negotiations with customers and their legal teams
• Balance risk mitigation with commercial pragmatism to avoid deal friction

Deal Support

• Partner closely with Sales to accelerate deal cycles and remove contract bottlenecks
• Provide clear guidance on acceptable positions fallback language and trade-offs
• Join customer calls when needed to resolve contractual issues in real time

Standardization & Playbooks

• Help refine andmaintaincontract templates and fallback positions
• Build and document negotiation playbooks and clause libraries
• Identify recurring negotiation themes and recommend structural improvements

Risk Management

• Ensure contracts align with company policies on liability indemnification data privacy and SLAs
• Escalate non-standard or high-risk terms appropriately
• Collaborate with outside counsel as needed for complex issues

Qualifications

• 5 years of experience incontracts management legal ops or commercial legal roles
• Strong experience negotiating SaaS agreements(MSAs DPAs SLAs enterprise deals)
• Deep familiarity with key legal concepts:
• Limitation of liability
• Indemnification
• Data privacy & security (GDPR/CCPA awareness)
• Service levels & uptime commitments
• Proven ability to negotiate directly with enterprise customers
• Comfortable operating in a high-growth fast-paced SaaS environment
• Strong judgment with a pragmatic business-oriented mindset
• Excellent written and verbal communication skills

Nice to Have

• Experience in retail grocery supply chain or store operations software
• Background working with private equity-backed or growth-stage SaaS companies
• Familiarity with tools like Ironclad DocuSign CLM or similar contract lifecycle platforms

What Success Looks Like

• Reduced contract cycle times and faster deal closure
• Consistent scalable approach to handling redlines
• Improved alignment between Sales and Legal on deal strategy
• Clear documentation of fallback positions and negotiation standards

Why This Role

• Immediate impact on revenue velocity and deal execution
• High visibility with leadership across Sales Finance and Legal
• Flexible structure with potential to evolve into a longer-term role