Learning Operations Senior Analyst

JoinaHigh-PerformanceCultureThatDrivesInnovationandExcellence

AtVertivwedontjusthiretalent criticaldigital infrastructurewearescalinguptomeetthedemandsofAIdatacentersandnext-gentechnologyandweneedboldhigh-performingindividualslikeYOUtotakeustothenext level.

WhyVertiv

• High-PerformanceCulture:Weempoweryoutothinkbigexecutewith -drivenmindsetrewardsthose 50CEOAwardsaregivenannuallytorecognize toptalentmoving the needleforward.
• LeadershipWithoutLimits:LeadershipatVertivgoesbeyondjusttitlesitsaboutaccountabilitytrustandownership. Ourleadersengageanddrivewithcollaborationinnovationandcustomer-centricthinkingsettingthefoundationfor anaction-focused culture.
• Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects youll have the opportunity toexpand your expertise and grow your career.
• APlaceforEveryone:OurcommitmenttoInclusionensuresthatallemployees prioritized and your success is celebrated.
  

Position Overview

The Technical Product Manager Learning Products is responsible for the strategy lifecycle management and daily operations of Vertivs learning technology ecosystem. This role owns endtoend product management for learning platforms and tools ensuring they deliver measurable business value scale globally and integrate seamlessly with enterprise systems.

Acting as the bridge between business stakeholders learning teams Data Analytics & Technology (DAT) IT and external vendors this role translates learning and operational needs into clear product requirements roadmaps and delivery plans. The Technical Product Manager oversees vendor partnerships platform performance system integrations and continuous improvement initiatives supporting LMS administration instructional design and digital learning delivery.

Key Responsibilities Product Strategy & Roadmap

• Own the product vision roadmap and lifecycle for learning platforms and tools including LMS learning technologies and content platforms.
• Translate business learning and operational requirements into clear product features and technical specifications.
• Prioritize product enhancements based on business impact user experience scalability and return on investment (ROI).
• Ensure alignment with global learning strategy and enterprise technology standards.

Technology & Platform Management

• Identify evaluate and recommend learning technologies that support learning operations instructional design and digital delivery.
• Assess platform usability scalability security and integration with enterprise systems coordinating closely with DAT on Vertiv ERP and enterprise system integrations.
• Lead pilots proofs of concept and controlled rollouts of new learning products.
• Drive continuous optimization and retirement of underperforming or redundant tools.

Vendor & Partner Management

• Own vendor relationships for learning products including selection onboarding and ongoing performance management.
• Monitor vendor delivery against agreed service levels and product roadmaps.
• Serve as the escalation point for vendor performance delivery risks and issue resolution.

Delivery & Project Management

• Lead crossfunctional initiatives for learning product implementations and enhancements.
• Define delivery plans milestones dependencies success metrics and risk mitigation strategies.
• Manage stakeholder expectations throughout the delivery lifecycle.
• Develop and execute communication plans for product launches and major enhancements.
• Communicate product status roadmap updates and outcomes to leadership and key stakeholders.

LMS & Learning Operations Collaboration

• Partner closely with DAT LMS Administration Learning Operations and Instructional Design teams to understand user needs and operational challenges.
• Ensure learning products effectively support content development delivery reporting and learner experience.
• Enable scalable and standardized learning processes across regions through technology.

Data Analytics & Reporting

• Make product and investment decisions based on data metrics and performance insights.
• Collaborate with Learning Data Analytics and Technology teams to support reporting and metrics.

Governance Compliance & Integration

• Coordinate with IT Security and DAT teams on system integrations access and platform governance.
• Work closely with DAT on Vertiv Learning (VL) integrations including APIs and automation initiatives.
• Support audit readiness and documentation for learning systems integrations and vendors.

Qualifications Education & Experience

• Bachelors degree in Technology Business Education or a related field or equivalent practical experience.
• 3 years of experience in product management learning technology learning operations or enterprise platforms.
• Proven experience managing vendors platforms and crossfunctional initiatives.
• Experience supporting LMS platforms digital learning ecosystems or enterprise SaaS products.

Technical & Professional Skills

• Strong understanding of LMS platforms and digital learning ecosystems.
• Experience with vendor management procurement processes and contract governance.
• Familiarity with system integrations APIs automation and enterprise technology environments.
• Proficiency in Microsoft Office; experience with product and project tools such as JIRA Azure DevOps Confluence or Zendesk preferred.

Core Competencies

• Product Management: Ability to define product vision roadmaps and success metrics.
• Stakeholder Management: Skilled at balancing business learning and technical priorities.
• Vendor & Financial Acumen: Strong negotiation performance management and cost optimization capabilities.
• Analytical Thinking: Datadriven decisionmaking with a focus on outcomes and ROI.
• Execution Excellence: Ability to manage complexity ambiguity and multiple priorities while delivering results.

Preferred Qualifications

• Experience supporting regional or global learning organizations.
• Exposure to largescale LMS implementations or learning platform transformations.
• Background working with HR L&D IT or Service organizations in an enterprise environment.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development