Operations Manager

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 7 days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

AtQuadel we believe great work starts with great people. Thats why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. Were currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

The Operations Manager assists the Managing Director in the management of all responsibilities related to theadministration of the Housing Choice Voucher (HCV) Program. Provides leadership and support
to staff and ensures that all work prepared by the department is in compliance.

DUTIES AND RESPONSIBILITIES:

Plans organizes and supervises the work of administrative professional and technical employees involved in the day-to-day administration of the program.
Understands and follows HUD regulations the Administrative Plan and procedures.
Ensures staff supervised understands and follows and is trained on HUD regulations the Administrative Plan and procedures.
Ensures full compliance with assigned SEMAP indicators including Annual/Biennial HQS Inspections HQS Enforcement and HQS Quality Control Inspections. Ensures full points in assigned SEMAP Indicators.
Provides leadership and direction in establishing program goals objectives and policies.
Plans strategies specific to the area of supervision
Investigates and resolves problems involved in the management of the program specific to the areas of supervision.
Makes suggestions for procedure and process efficiencies and streamlining.
Advises the Managing Director of the status and needs of the program(s)
Writes and prepares weekly monthly and annual reports.
Maintains monthly SEMAP status data.
Conducts monthly quality control file reviews provides necessary feedback and follow up to Housing Specialists. Ensures errors are corrected accurately and timely.
Develops recommendations for improvement of operations and implements such improvements within delegated authority.
Demonstrates superior seamless customer service integrity and commitment to innovation efficiency and fiscally responsible activity.
Advises Managing Director immediately of any issues or complaints regarding discrimination legal issues etc.
Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

Directly supervises employees
Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws
Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

QUALIFICATIONS:

Five years of responsible experience in the management of assisted and affordable housing programs including at least two years of supervisory experience and a bachelors degree in business public administration the social sciences or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.
Knowledge of program development monitoring and evaluation techniques principles and practices of public administration and public housing management community resources available to assist residents contract negotiation methods and legal procedure principles methods and practices of municipal budgeting.
Knowledge of and ability to use system of records i.e. Visual Homes Emphasys QualCheck QualTrack Word Excel etc.

COMPETENCIES:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

Occasionally required to stand
Occasionally required to walk
Frequently required to sit
Continually required to utilize hand and finger dexterity
Continually required to talk or hear
Continually utilize visual acuity to operate equipment read
technical information and/or use a keyboard
Occasionally/required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds

Equal Employment Opportunity
Quadel is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on merit qualifications and business needs without regard to race color religion sex (including pregnancy sexual orientation gender identity) national origin age disability genetic information veteran status or any other legally protected status.

Reasonable Accommodation
Quadel is committed to providing reasonable accommodations to individuals with disabilities during the application interview and employment process. If you need assistance or accommodation due to a disability please contact Human Resources.

Background and Employment Eligibility
Employment with Quadel may be contingent upon successful completion of a background check pre-employment drug test and verification of employment eligibility as required by law.

Drug-Free Workplace
Quadel maintains a drug-free workplace in accordance with applicable federal and state laws.

At-Will Employment Statement
Employment with Quadel is at-will meaning that either the employee or Quadel may terminate the employment relationship at any time with or without cause or notice in accordance with applicable law.

Notice to Applicants
This job posting does not constitute a promise or contract of employment. Quadel reserves the right to modify job duties requirements and benefits at any time as business needs evolve.

Required Experience:

Manager

Plans organizes and supervises the work of administrative professional and technical employees involved in the day-to-day administration of the program.
Understands and follows HUD regulations the Administrative Plan and procedures.
Ensures staff supervised understands and follows and is trained on HUD regulations the Administrative Plan and procedures.
Ensures full compliance with assigned SEMAP indicators including Annual/Biennial HQS Inspections HQS Enforcement and HQS Quality Control Inspections. Ensures full points in assigned SEMAP Indicators.
Provides leadership and direction in establishing program goals objectives and policies.
Plans strategies specific to the area of supervision
Investigates and resolves problems involved in the management of the program specific to the areas of supervision.
Makes suggestions for procedure and process efficiencies and streamlining.
Advises the Managing Director of the status and needs of the program(s)
Writes and prepares weekly monthly and annual reports.
Maintains monthly SEMAP status data.
Conducts monthly quality control file reviews provides necessary feedback and follow up to Housing Specialists. Ensures errors are corrected accurately and timely.
Develops recommendations for improvement of operations and implements such improvements within delegated authority.
Demonstrates superior seamless customer service integrity and commitment to innovation efficiency and fiscally responsible activity.
Advises Managing Director immediately of any issues or complaints regarding discrimination legal issues etc.
Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

Directly supervises employees
Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws
Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

QUALIFICATIONS:

Five years of responsible experience in the management of assisted and affordable housing programs including at least two years of supervisory experience and a bachelors degree in business public administration the social sciences or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.
Knowledge of program development monitoring and evaluation techniques principles and practices of public administration and public housing management community resources available to assist residents contract negotiation methods and legal procedure principles methods and practices of municipal budgeting.
Knowledge of and ability to use system of records i.e. Visual Homes Emphasys QualCheck QualTrack Word Excel etc.

COMPETENCIES:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

Occasionally required to stand
Occasionally required to walk
Frequently required to sit
Continually required to utilize hand and finger dexterity
Continually required to talk or hear
Continually utilize visual acuity to operate equipment read
technical information and/or use a keyboard
Occasionally/required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds