Anatomic Path Resolution Representative
Department:
Job Summary
Anatomic Path Resolution Representative - Tampa FL Monday to Friday 8:00 AM to 4:30 PM
Pay range: $17.82 per hour
Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:
Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
Best-in-class well-being programs
Annual no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
The position is primarily responsible for resolving issuesin regards totesting and reporting of Histology and Cytology specimens.
Responsibilities
- Communicate with and educate clients in order to expedite patient results
- Resolve problematic Histology and Cytology cases
- Pull and monitor worklists and pending lists
- Locate missing patient samples
- Enter TIQ problems into the LIS
- Provide priority handling of patient samples with limited stability and problems impacting their processing
- Research investigate and resolve incoming client faxes/phone calls
- Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
- Resolve and process Name Mismatches and provide proper notification to clients along with follow-up documentation for reporting purposes
- Demonstrate and convey an understanding of the compliance policies relating to test ordering test reporting add-on tests TNPs reflex tests and custom panels. This will require the ability to research test ordering information
- Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
- Other duties as assigned
Qualifications
Required WorkExperience:
3years experiencein AP Support environment
Physical and Mental Requirements:
- The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
- Ability to stand and work at the bench for long periods of time.
- Frequent walking and/orstanding.
- May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of whichdemand significant manual dexterity
Knowledge:
Functional knowledge of medical terminology
Skills:
- PC skills including working knowledge of MS Office
- Strong Data Entry skills
- Excellent clerical organizational phone and communication skills
- Strong problems solving skills
Education
- High School Diploma or Equivalent (Required)
Required Experience:
Unclear Seniority
About Company
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care mana ... View more