Operations Associate

About Hanover Park

Were building the AI-native ERP that will define private markets infrastructure. This isnt an AI wrapper slapped onto legacy software - we built a proprietary general ledger accounting system from the ground up designed specifically for complex investment firms. As the system of record weve earned the trust to bundle fund administration with tools that were previously fragmented: investor portals AI-powered portfolio management KPI collection and more.

With AI context is king. And Hanover Park has all the context on our customers.

In under a year weve scaled to over $15 billion in assets under administration serving investment firms and LPs that include top-5 banks and major endowments. Were backed by Emergence Capital (first investor in Salesforce and Zoom) Susa Ventures (first investor in Robinhood and Flexport) and Lux Capital.

Stripe for payments. Ramp for expenses. Hanover Park for investments.

About the role

Our #1 objective is for Hanover Park customers to be raving fans. From the moment they sign a contract to the launch of their firm we want that experience to be filled with magical moments.

You will own migration and implementation for the most complex investment firms in the world - moving them from legacy disconnected systems onto Hanover Parks system of record. This isnt back-office work. Youll be on the front line of some of the most consequential client relationships in private markets with real ownership from day one.

At Hanover Park services is sales. This role directly drives retention and expansion on our path to becoming a billion-dollar company.

What youll work on

• Own client migration and implementation end-to-end from signed contract through successful launch

• Build and continuously improve core operational processes and playbooks

• Collaborate with fund accountants and world-class engineers to ensure operational precision and exceptional service delivery

• Execute detailed quality control and reconciliation across historical customer financial reporting periods

• Troubleshoot issues identify patterns and provide data-driven recommendations for operational improvements

• Participate in customer onboarding success and account management ensuring best-in-class service

• Surface process improvements proactively and work with engineering to build them into the product

What were looking for

Must-haves

• Exceptional organizational and project management skills you can track many moving pieces simultaneously without dropping the ball

• Strong written and verbal communication you represent Hanover Park directly with institutional clients fund CFOs and COOs

• Bias toward action you dont wait for permission or a perfect playbook to solve a problem

• 17 years in fund accounting fund administration or investment operations ideally supporting private equity venture capital private credit or other alternative investment vehicles

• Deep understanding of fund structures capital calls and distributions NAV calculations and financial reporting across periods

Nice-to-haves

• Prior experience in PE/VC operations fund administration or fintech

• CPA preferred but not required candidates with strong practical fund accounting experience are equally valued

• Exposure to client onboarding or data migration workflows

• Familiarity with tools like Notion Linear or Ashby

This is not the role for you if:

• You treat ops as purely internal or administrative work

• You escalate before attempting to solve

• You need rigid established process to function were still building the playbook

Why join now

You wont be doing meaningless ops work. Youll be solving one of the biggest problems at Hanover Park delivering a client experience so good it becomes our strongest growth lever. Youll work closely with leadership on client escalations and strategic decisions with direct exposure to Chris (CEO) and the founding team. The role is broad by design. Some days are strategic; some days are firefighting. Client expectations are high and timelines are tight. If that energizes you we should talk.

Equal opportunity employment

Hanover Park is an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status genetic information or any other characteristic protected under applicable federal state or local law.

We are committed to building a team that reflects a diversity of backgrounds perspectives and skills. All qualified applicants will receive consideration for employment without regard to any protected characteristic.

If you require a reasonable accommodation during the application or interview process please contact us at

Hanover Park is headquartered in the Gramercy Area in New York City. This role is on-site 5 days per week.

Required Experience:

IC