Support & Deployment Engineer

About the Company

If you have ever watched television or enjoyed a movie on your phone or tablet this experience was likely brought to you through an Ateme solution created by our award-engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery partnering with top content and service providers and streaming platforms like Netflix.

Through our cutting-edge R&D and innovation we enable clients to deliver high-quality video experiences on any device boosting engagement and revenue.

Guided by a robust CSR policy we are committed to make the entertainment and video experience captivating greener accessible to everyone as well as promote our employees well-being and ethical business practices.

At Ateme we prioritize innovation collaboration empowerment agility and diverse contributions.

Join us and help shape the future of video delivery!

Want to work on the technology behind global streaming platforms like Netflix Join ATEME and help deliver high-quality video experiences at scale.

Mission:

In this role you will play a key part in ensuring seamless video delivery for millions of viewers by deploying and optimizing cutting-edge streaming solutions across North America.

Key Responsibilities:

Deployment & Integration:

• Install configure and integrate ATEME solutions within customers broadcast and streaming environments.

• Collaborate with internal teams (R&D Sales and Product Management) to ensure smooth implementation and customer satisfaction.

• Document deployment procedures and best practices to enhance knowledge sharing.

Customer Support & Troubleshooting:

• Provide Level 1 technical support diagnosing and resolving complex system issues.

• Analyze logs and performance metrics to identify root causes and optimize system performance.

• Work closely with customers to address technical inquiries and offer timely solutions.

• Assist in training clients on ATEME products and solutions.

Continuous Improvement & Innovation:

• Contribute to product improvement by relaying customer feedback to R&D teams.

• Stay up-to-date with industry trends emerging technologies and best practices.

• Develop automation scripts and tools to streamline troubleshooting and deployment processes.

• Participate in internal training sessions and knowledge-sharing initiatives.

Required Skills & Experience:

• Experience: Minimum 3 years in technical support deployment or integration (broadcast streaming or telecom preferred)

• Technical Skills: Linux IP networking video compression (MPEG-2 H.264 HEVC) streaming protocols (HLS DASH RTMP)

• Nice to Have: Cloud platforms (AWS Azure GCP) Docker/Kubernetes scripting (Python Bash)

• Problem-Solving: Strong troubleshooting and analytical skills

• Communication: Fluent in English (Spanish is a plus)

• Education: Bachelors degree in a related field preferred

• Availability: Willing to join an on-call rotation in a 24/7 environment

Why Join ATEME

• Real Impact: Your work directly supports global streaming experiences used by millions

• International Exposure: Collaborate with teams and clients across North America Latine America and Europe

• Cutting-Edge Tech: Work on advanced video compression and cloud streaming technologies

Salary & Benefits:

• Compensation: $100K$130K base salary potential incentives

• Hybrid Work: 3 days in-office 2 days remote

• Time Off: 15 days PTO 9 paid holidays 7 sick days additional leave based on seniority

• Health & Financial: Medical dental vision (60% covered) Life & AD&D 401(k) with 4% match

• Monthly Allowance: Up to $70 for phone expenses

• Equipment: Receive up to $450 toward your own new device

Location: Denver Colorado USA

EQUAL EMPLOYMENT OPPORTUNITY

ATEME and all its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.