Development Team Lead English Limassol

Position: Development Team Lead

Location: Limassol Cyprus

Work model: hybrid (3 days office 2 days home) after initial 3 month nesting period

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Assist in the daily management and maintenance of the companys CRM system

• Create modify and deactivate user accounts and permissions

• Monitor system performance and report technical issues

• Support data accuracy uploads and system clean-up activities

• Assist in implementing workflows automations and system configurations

• Support the administration of Zendesk including ticket views triggers automations and user roles

• Monitor ticket flow and ensure proper routing

• Generate reports on ticket performance and team metrics

• Optimize support processes within Zendesk

• Provide first-level internal support for system-related issues

• Liaise with external system providers for technical escalations

• Assist in testing new features integrations and system updates

• Maintain documentation of system configurations and processes.

REQUIREMENTS:

• Bachelors degree in Computer Science Computer Engineering or related field

• 5 years of experience in full-stack software development

• 2 years of experience managing or leading a development team

• Strong experience with NodeJS ExpressJS and modern JavaScript (ES6)

• Experience with web technologies including HTML5 and CSS3

• Familiarity with AWS services

• Strong communication leadership and mentoring skills

• Ability to work under pressure and meet deadlines

• Fluent in English

• Experience in forex or iGaming industry is an advantage.

BENEFITS:

• Excellent remuneration package based on experience skills and performance

• Comprehensive private medical insurance

• Performance-based end-of-year bonus

• Hybrid working arrangement (3 days office 2 days home) after initial 3 month nesting period

• Ongoing training and professional development opportunities

• International working environment

• And many more!!!