Enthusiast Growth Senior Associate

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the role & team

The Enthusiast Growth Senior Associate role sits within eBays Buyer Engagement organization and owns cross functional buyer engagement initiatives end to end.

You will be responsible for planning driving and optimizing buyer engagement programs translating defined buyer and category strategies into impactful engaging experiences that deepen retention increase lifetime value and strengthen emotional connection with eBays most valuable buyers. Through the adoption and application of AI-enabled capabilities you will improve personalization efficiency and scale across buyer engagement experiences.

A key focus is driving eBay Enthusiast health and sustainable growth. You will partner closely with cross-functional teams across Buyer Engagement CRM Marketing Product Marketing Categories & other global organizations to deliver experiences at scale. You will ideally be customer-focused highly organized comfortable owning outcomes and energized by driving programs end to end in a fast-paced & changing environment.

What you will accomplish

• Drive sustainable & healthy growth of the eBay Enthusiast population

• Manage buyer engagement programs and workstreams end to end focused on eBay enthusiasts across the customer lifecycle

• Translate buyer and category strategies & insights into clear actionable program plans including objectives scope timelines dependencies and success metrics

• Partner specifically with CRM and Product Marketing Trading & Analytics to actively engage Buyers & strengthen loyalty of our eBay Enthusiasts.

• Leverage data insights and emerging AI capabilities to enhance personalization optimize engagement and improve program effectiveness

• Track program performance and work with analytics partners to assess impact share findings and inform ongoing optimizations
  

What you will bring

• Project management or consulting experience in CRM product marketing lifecycle marketing and generally customer engagement

• Understanding of customer lifecycle concepts buyer segmentation as well as engagement & loyalty strategies

• Experience applying data insights and AI-enabled tools or capabilities to improve customer experiences or operational efficiency

• Experience working with cross-functional teams in a matrixed global organization

• Demonstrated ability to manage multiple initiatives with shared dependencies and competing priorities

• Strong communication organization and stakeholder management skills

• Passion for ecommerce marketplaces and/or enthusiast-driven categories is a strong plus

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.

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