D365 CRM Functional Consultant

In the assigned Job Role of Package Consultant 2 your Area Of Responsibility will be as below:

Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
Contribute to solution architecture design by assisting in customizing modules and features of ERP package based on detailed business requirements
Develop and integrate new features into existing applications conduct code reviews and maintain the codebase for stability and compliance
Participate in system integration efforts by configuring interfaces executing ETL processes and ensuring consistent data flow between ERP and other applications
Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer

Your contribution to the team:

Knowledge of ERP systems and integration techniques along with sector focus
The ability to handle end to end ERP package customization and implementation
A knack for translating complex requirements into actionable development tasks.
A passion for design and hands-on coding experience
A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders

Benefits

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Required Skill and Experience
Work closely with business stakeholders to gather analyze and translate requirements into functional D365 CRM solutions
Hands-on experience configuring Microsoft Dynamics 365 CRM / CE (Sales Customer Service Marketing Field Service)
Configure and manage entities/tables forms views dashboards business rules and business process flows
Strong understanding of CRM data models relationships and security roles
Design and configure Power Platform solutions including:
1)Power Automate (workflows approvals automation)
2)Model-driven Power Apps
Support UAT end-user training documentation and go-live activities
Coordinate with developers and technical teams for customizations and integrations
Perform data migration imports/exports and basic data management
Work effectively in an Agile/Scrum delivery environment
Strong communication stakeholder management and problem-solving skills

Preferred Skill and Experience
Functional understanding of Dataverse customizations plugins JavaScript and integrations
Experience contributing to solution design discussions and guiding technical implementation
Exposure to Power BI reporting and analytics using D365 data
Experience optimizing solutions post go-live through enhancements and continuous improvements
Knowledge of AI/Copilot features within Dynamics 365
Experience working on enterprise-scale or global CRM implementations
Familiarity with Azure DevOps JIRA or similar ALM tools
Microsoft certifications preferred.

Additional Required Qualifications
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview
The Infosys Microsoft unit is a key player in driving digital transformation through a robust partnership with Microsoft. We specialize in leveraging Microsoft Azure Office 365 and Dynamics to deliver innovative cloud solutions that enhance business agility and operational efficiency. Our team of certified professionals and global presence ensure that we provide top-tier services from cloud strategy and adoption to application development and data migration. Join us to be part of a team that is at the forefront of cloud innovation enabling organizations to achieve more with cutting-edge Microsoft technologies.