Community Learning & Operations Assistant (MFD)

About iCliGo

iCliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014 our Portuguese multinational has grown into a technology-driven company committed to delivering seamless travel experiences while embracing a culture of collaboration innovation and continuous improvement.

About the Role

We are looking for a Community Learning & Operations Assistant to support the Community Manager in driving engagement learning and operational excellence across the iCliGo Travel Partner community.

This role plays a key part in ensuring that Travel Partners have access to the right knowledge tools and support to grow their business while also helping streamline internal community operations.

You will work at the intersection of community engagement training coordination and operational support contributing directly to the experience and performance of our Travel Partner network.

Key Responsibilities

1. Community Support & Engagement

• Support daily communication with Travel Partners across community channels (forum email chat events)
• Assist in moderating community spaces ensuring a positive professional and compliant environment
• Help manage and respond to common queries redirecting complex issues to the appropriate teams (Customer Support Legal Operations)
• Track community sentiment feedback and recurring topics

2. Learning & Training Coordination

• Support the organization and execution of onboarding and ongoing training sessions for Travel Partners
• Assist in maintaining and updating training materials guides and knowledge base content
• Help ensure consistency and clarity of learning content across all platforms
• Track participation completion rates and feedback on training initiatives

3. Community Operations & Process Support

• Assist in managing internal tools (e.g. ClickUp forum platforms CRM) to ensure structured workflows
• Support the creation and optimization of community processes (e.g. onboarding flows communication templates FAQs)
• Help monitor KPIs such as engagement rates response times and training effectiveness
• Identify operational gaps and suggest improvements

4. Events & Community Experience

• Support the planning and execution of online and offline community events (e.g. webinars conventions recognition moments)
• Assist in preparing communication materials and participant coordination
• Help ensure a consistent and high-quality experience for attendees

5. Cross-Functional Collaboration

• Work closely with Community Customer Support Marketing and Product teams
• Ensure alignment between community messaging and company strategy
• Help escalate insights from the community to internal stakeholders

What Were Looking For

• Degree in Communication Education Management or a related field (preferred)
• 13 years of experience in community management training coordination operations or customer support roles
• Strong communication skills (written and verbal)
• High level of organization and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working with digital tools and platforms (e.g. CRM ticketing systems collaboration tools)
• Proactive mindset with a strong willingness to learn
• Proficient in English Portuguese and Spanish is a plus