Client Service Executive
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Job Summary
Since launching in 1989 CMC Markets has become one of the worlds leading online CFD and financial spread betting providers with nearly 45 million trades executed annually across Europe Asia Pacific and North America.
CMC Markets is hiring a Client Services Executive in London on a 6-month fixed-term contract. The role will support the wider team in ensuring strong customer service coverage during a period of growth across the business. It will help maintain a high standard of client support across multiple areas of the organisation. This position plays an important role in ensuring customers receive timely and effective assistance.
Role and Responsibilities:
Provide high calibre client service to ensure a positive client experience
Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle. This includes: trading execution (trade on behalf of clients) query management and education.
Proactively respond to and manage inbound client queries professionally and efficiently.
Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service.
Monitor competitor companies within related markets and apply insights to help CMC continuously improve.
Keep abreast of global and economic news in order to provide execution trading support to clients.
Act as a brand ambassador in all client interactions.
Key Skills and Experience
Demonstrates passion and enthusiasm for our products and services
Operates with integrity and a highly client centric mind-set
Excellent verbal and written communication skills fluency in one or more European languages desirable
Ability to work effectively as part of a team
Intermediate knowledge/experience of financial markets
Undergraduate degree in relevant discipline desirable
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender sexual orientation marital or civil partner status gender reassignment race colour nationality ethnic or national origin religion or belief disability or age.
About Company
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