Clinical Field Services

Position: Clinical Field Services

Location:

MA-Boston 02215

MA-Norwood 02062

MA-WORCESTER 01605

Job type: Contract // Fulltime

Required Qualifications
Associate degree in Biomedical Engineering Electronics Information Technology or a related technical discipline; equivalent technical training or experience may be considered.
Minimum of 2 years of hands-on experience in a clinical biomedical or field service technician role preferably in a healthcare environment.
Solid understanding of medical device operation integration and healthcare IT systems (e.g. EMRs PACS HL7).
Demonstrate foundational networking knowledge including understanding of IP addresses subnets and device connectivity to support troubleshooting and ensure proper integration of clinical devices within the network infrastructure.
Strong organizational skills with the ability to manage multiple priorities and work independently in dynamic clinical settings.
Excellent interpersonal and communication skills with the ability to collaborate effectively with clinical staff vendors and technical teams.
Valid drivers license and willingness to travel regularly to healthcare facilities within the assigned region.

Responsibilities

Conduct comprehensive inventory of clinical devices including radiology modalities as part of a network migration project to ensure accurate asset tracking and seamless integration into the new infrastructure.
Update configuration settings on medical devices to ensure proper functionality and connectivity during a phased site-by-site network migration.
Respond to technical support requests and helpdesk tickets in a timely manner ensuring resolution within defined service level agreements (SLAs).
Deliver high-quality customer service by maintaining a professional demeanor addressing client concerns promptly and fostering positive relationships.
Document service activities including repairs upgrades and preventive maintenance in accordance with company protocols.
Collaborate with external vendors and internal teams to coordinate service efforts resolve complex issues and support continuous improvement initiatives.
Adhere to all applicable healthcare regulations and standards including HIPAA to ensure patient data privacy and operational compliance.

Preferred Qualifications
Bachelors degree in Biomedical Engineering Clinical Engineering or a related technical field.
Experience supporting a wide range of medical devices across multiple manufacturers and modalities including radiology and cardiology modalities from Siemens GE and Philips
Experience working with clinical information systems including electronic medical records (EMR) and picture archiving and communication systems (PACS) such as Epic and Fuji Synapse.
Experience with asset management systems and helpdesk ticketing systems.
Strong documentation skills including accurate service reporting and configuration updates.
Previous experience in desktop support including troubleshooting operating systems software applications and peripheral devices.
Previous experience working in a multi-site healthcare system or with mobile service teams.