Data Modernization Program Manager

Company:
Commonwealth of Massachusetts

Location:

Boston MA

Hybrid

2 Days

Pay:
$65/HR

Position:
Program Manager

Job Description:

The Executive Office of Health and Human Services - Data Office is seeking a Data Modernization Program Manager to play a leadership and coordination role. The Data Office is leading a central Data Modernization program that will include new central data capabilities as well as improvements and coordination with its 12 constituent agencies such as MassHealth the Department of Public Health and the Department of Mental Health.

The ideal candidate is an effective leader with domain knowledge of data and analytics. You are not necessarily a developer but you can speak to the importance of data possess at least a foundational understanding of the core components of an effective data program (such as data warehousing data visualization and data science) and can articulate the benefits and use cases for the new central data this role you are comfortable speaking to both business and technical stakeholders to ensure combined understanding and collaborative solutions. This role will be expected to own tasks and follow-up related to coordination of development activities management of service vendors/system integrators build consensus and understanding with client agencies and establish well documented best practices and processes related to the Data Modernization efforts.

This is a new role for an expanding office which will lead considerable transformation activities across the Commonwealth. The role will be highly visible to EOHHS IT & agency leadership as well as across to other Executive Offices.

In the first 6 months you will work with the Chief Data & AI Officer and Senior Director of Data & AI Strategy to build a core team and begin to support data modernization activities in 2 agencies. As agencies are onboarded to the data modernization program they will utilize shared services and begin to participate in an enterprise data mesh. The target state for a participating agency is migration onto modern cloud data tools (Snowflake Tableau) integration into the enterprise data mesh and the ability to produce core KPIs on agency activities. More agencies will be onboarded to the program over time.

In the earliest months this will be a hands-on role with many initiation tasks. As the modernization program progresses and the team scales emphasis will shift from individual contributions to a coordinating and onboarding role for newer team members.

Duties and Responsibilities

Work closely with partners at client agencies to understand their goals and pain points with data

Develop a comprehensive understanding of EOHHS s Data & AI Strategy inclusive of knowing the purpose of applicable technologies. The candidate must be able to articulate the strategy in conversations with agency stakeholders and peer IT groups

Working with department leadership and relevant technical resources form a combined understanding of Secretariat Agency and Department goals and break them down into applicable tasks

Break down tasks and outcomes to generate work plans and timelines to communicate to peer team members and agency customers

Execute necessary process and administrative tasks to enable department activities such as initiating onboarding of new team members submitting intake forms and license requests following up on tickets with IT service teams and facilitating team meetings

Generate status reports and summaries of Risks and Issues for the applicable Data Modernization workstreams proactively raising issues to leadership

Coordinate with relevant peer groups such as the Technology Office and Security Office to ensure dependencies are met and applicable documentation is provided

Review deliverables from contracted service vendors to ensure they align with contracted expectations

Facilitate check-ins and stand-ups for relevant program staff

Preferred Qualifications

Previous experience supporting or participating in data teams such as data integration data warehousing analytics or reporting

Previous experience at a health or human services entity such a health insurance payer health care provider social services provider or benefits administration

Strong problem-solving with demonstrated expertise in identifying scoping breaking down and resolving complex problems through structured processes

Demonstrated understanding of project management principles and practices coupled with the ability to coordinate numerous projects simultaneously to successful completion

An understanding of the service offerings of a major public cloud services provider such as Amazon Web Services or Microsoft Azure

The ability to navigate a bureaucratic environment that makes use of matrixed support teams. Willingness to build an understanding of legacy processes and fill out necessary tickets and collateral to initiate internal processes

Strong relationship building capabilities with a strong customer service orientation and the ability to understand customer needs

Skilled communicator and presenter able to effectively communicate new concepts to a diverse and varied audience

Job Requirements

Minimum (3) three years of experience in a project or program management role managing programs from conceptualization through delivery

Minimum (5) five years of experience in an IT or Analytics role

Proficiency with MS Office applications including Excel Word Visio Outlook and PowerPoint

Skilled communicator who is able to translate between technical and business resources and concepts