Customer Care Center
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Monthly Salary:
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Job Summary
Job Description:
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Site on the portal. - Should know how to make the mark the latlong in RMC Portal and
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ensure that customer can see the GPS Tracking of vehicles on the Mobile App.
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Post Pour Customer Feedback - Know all the features of Go Tuff App and know how to
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register the customer on the portal.
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Key Customer Management -Record Customer grievances. Forward them to concern
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team. Connect the customer to the required team if required - Know the priority of the
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customers. - Keeping rapport with customers and follow up for daily requirements.
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Pre and Post CRM - Should be able to check in the LN whether the customer is
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blocked or Live New Sales Orders Line availability is Sales Order. - For all rejections
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follow the Process of Reporting
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Organizational Imperatives - Driving organization wide initiatives like Business
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Excellence IMS GRACE. - Understanding and ensuring compliance with all statutory
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requirements and internal processes.
