Customer Care Center

Pune - India

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Site on the portal. - Should know how to make the mark the latlong in RMC Portal and
ensure that customer can see the GPS Tracking of vehicles on the Mobile App.
Post Pour Customer Feedback - Know all the features of Go Tuff App and know how to
register the customer on the portal.
Key Customer Management -Record Customer grievances. Forward them to concern
team. Connect the customer to the required team if required - Know the priority of the
customers. - Keeping rapport with customers and follow up for daily requirements.
Pre and Post CRM - Should be able to check in the LN whether the customer is
blocked or Live New Sales Orders Line availability is Sales Order. - For all rejections
follow the Process of Reporting
Organizational Imperatives - Driving organization wide initiatives like Business
Excellence IMS GRACE. - Understanding and ensuring compliance with all statutory
requirements and internal processes.

Job Description: Site on the portal. - Should know how to make the mark the latlong in RMC Portal and ensure that customer can see the GPS Tracking of vehicles on the Mobile App. Post Pour Customer Feedback - Know all the features of Go Tuff App and know how to register the customer on ...