AJO Journey Manager (EMEA)

Blue Acorn iCi is Expanding Across Europe!

Were growing and were looking for top digital talent acrossthe UK!

Location & Eligibility:
This role is based in the UK (London area) so were looking for candidates who are already located nearby. Please note that applicants must have the current right to work in the UK as were not able to offer visa sponsorship for this position at this time.

AJO / Journey Manager

About the Role

Were looking for an Adobe Journey Optimizer (AJO) expert to join our team and help design orchestrate and optimize customer journeys across a global digital ecosystem.

In this role youll partner closely with marketing data and product teams to bring personalized data-driven experiences to life across web mobile email and more. Youll take ownership of turning strategy into executionbuilding scalable automated journeys powered by Adobe Experience Platform (AEP).

This is a hands-on role for someone who loves activation personalization and making data actually work in real time.

What Youll Do

Design & Orchestrate Journeys

• Build and manage end-to-end customer journeys using Adobe Journey Optimizer (AJO)
• Translate marketing strategies into automated scalable workflows
• Trigger journeys based on real-time behavior segmentation and contextual signals

Drive Personalization

• Deliver personalized experiences across web mobile email and in-app channels
• Activate audiences from Adobe Experience Platform (AEP)
• Partner with marketing to support acquisition engagement and retention strategies

Optimize Campaign Performance

• Monitor journey performance and continuously optimize engagement and conversion
• Run A/B testing and experimentation within journeys
• Use data and insights to refine strategies and improve outcomes

Collaborate Cross-Functionally

• Work closely with marketing analytics product and engineering teams
• Align journey execution with broader campaign and engagement strategies
• Support integrations and new capabilities alongside technical teams

Leverage Data & Insights

• Analyze performance metrics and engagement trends
• Build and share insights that inform future campaigns and journeys
• Contribute to a continuous optimization roadmap

What Success Looks Like

• High-performing fully operational journeys across key digital channels
• Measurable improvements in engagement and conversion
• Marketing teams enabled to launch and manage campaigns efficiently
• Ongoing optimization driven by data and insights

What Were Looking For

• Hands-on experience with Adobe Journey Optimizer (AJO) (must-have)
• Experience with Adobe Experience Platform (AEP) and audience activation
• Strong understanding of customer journey design segmentation and personalization
• Background in data-driven marketing and real-time engagement platforms
• Ability to translate business/marketing needs into technical execution
• Comfortable working cross-functionally with marketing data and engineering teams
• Experience analyzing performance and optimizing campaigns

Nice to have:

• Experience in sports media or fan engagement ecosystems
• Exposure to other Adobe Experience Cloud tools

About Blue Acorn iCi

Blue Acorn iCi a business unit of Infosys Nova Holdings LLC is a digital experience partner helping global brands design build and optimize the future of customer engagement. We blend data design and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud we provide end-to-end services across commerce content analytics and customer insights. Backed by Infosys were growing fastand were looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and executionsolving complex challenges for industry leaders in healthcare retail manufacturing and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us

Blue Acorn iCi is a place for curious thinkers smart builders and digital pioneers. Were more than a consultancywere a team of innovators helping the worlds top brands shape the future of digital.

Here you wont just contribute to a projectyoull drive meaningful outcomes collaborate with cross-disciplinary teams and grow your skills in a high-impact high-growth environment. We believe great work starts with great people and were committed to creating a culture where talent thrives ideas spark change and results speak for themselves.

If youre ready to push boundaries deliver real value and help shape the next generation of digital experiencesthis is your place.

***Candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings LLC does not provide immigration or visa sponsorship for this position (including H4 EAD H1B OPT CPT TN O1 E3 or J1 visas).***

Full Time Non-Temporary Employees enjoy a competitive benefits package that includes medical dental and vision insurance life insurance disability paid time off 401(k) and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status spouse of protected veteran or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview please contact us at:

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