Product Solutions Lead

About EliseAI

At EliseAI were improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows we make them more efficient reduce costs and improve the experience for everyone.

• Housing: We simplify how renters tour apartments sign leases submit maintenance requests and stay connected with their property teambringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments complete intake forms and we help patients communicate with providers so everyone can focus on health instead of paperwork.

With EliseAI organizations reduce manual work improve accessibility and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

As a Product Solutions Lead you will combine technical depth customer empathy and people leadership. You will serve as a product subject matter expert while managing and developing a team of 35 Product Solutions Analysts.

You will be responsible for ensuring high-quality technical investigations strong customer communication and consistent execution standards across the team. This role requires strong analytical thinking operational rigor and the ability to coach and elevate others in a fast-paced environment.

Key Responsibilities

• Serve as a subject matter expert and escalation point across EliseAIs product suite investigating complex technical issues (SQL logs APIs) and identifying root causes with clear business impact

• Partner cross-functionally with Customer Success Product and Engineering to drive efficient issue resolution and inform roadmap decisions

• Manage and develop a team of 35 Product Solutions Analysts providing real-time coaching and ongoing performance feedback

• Lead onboarding new hires and continuous training to strengthen product knowledge and technical capabilities across the team

• Own high-quality documentation and ticket standards to ensure clarity speed and accountability in escalations

• Monitor team metrics and customer impact data to continuously refine prioritization communication and execution standards

Move at rocket speed build something massive.

Were scaling fast solving real client problems with precision and ambition. Here you own your impact; full autonomy no micromanagement no fluff.

We hire the best expect the best and give you the masterclass of your career. Its hard its intense and its the most rewarding work youll ever do. If youre hungry driven and ready to build something massive climb aboard.

Requirements

• 4 years of experience in technical support product operations or solutions roles

• Prior experience managing or mentoring team members

• Strong analytical skills and a bias toward data-driven decision-making

• Experience investigating issues using SQL logs or API tools

• Experience with support platforms and CRMs (e.g. Zendesk Salesforce)

• Exceptional written and verbal communication skills

• Proven experience in a customer-facing role

• Demonstrated ability to balance hands-on technical work with team leadership

• Ability to work onsite in Toronto 45 days per week

Why Join

Growth and impact. Its not often that you can get in on the ground floor of a funded (unicorn!) startup thats scaling so fast. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.

Benefits

In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:

• Equity in the company

• Medical Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Fitness & home services stipend to cover part of your expenses so you can focus on what matters

• A collaborative in-office environment with an open floor plan fully stocked kitchen and all meals covered in the office

• Unlimited vacation and paid holidays

• Well cover relocation packages and make the move exciting not painful!

Job Compensation Range

The salary range for this role is 130000 - 160000 CAD. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Please note that employment with EliseAI is on an at-will basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at