Senior Program Manager, Speed Initiatives, JP Last Mile Delivery Experience (LMDX)

This role offers great opportunities to drive Amazons ambitious Speed goals for Japan customers by innovating across multiple pillars. The candidate will drive programs partnerships innovations and features and will lead Speed Initiatives to sustainably scale up Delivery Speed for Amazon Customers in Japan and drive best-in-class customer experience by effectively driving robust mechanisms and processes both UTR (Under the Roof) and OTR (On the Road) across AMZL (Amazon Logistics) Japan network to create positive customer impact.

Key job responsibilities

Create Speed strategy and execution plans set priorities and communicating across business partners and stakeholders
Ideate define and drive the execution of Speed Initiatives for Amazon Logistics by partnering with stakeholder groups to offer best-in-class Delivery Speed and customer experience
Translate the customer experience and voice of customer into a logical sequence and mapping our roadmap and program initiatives to measurable business value
Work with operations supply chain product legal and compliance finance tech Delivery Experience Transportation Network planning configuration and execution teams to make prioritization/emulate good practices to conceptualize and implement program and tech interventions
Conduct analysis for Last Mile quality and productivity data pre and post launches along with driving simplification of complex Logistics operations
Closely work with Retail and Supply Chain Organization to understand and measure its impact on Last Mile
Collaborate with teams across various regions and geographies to understand and learn best practices and replicate the same for Japan Logistics Operations
Conduct quick pilot projects to gather learnings and implement the most feasible cost effective and scalable solution for Last Mile logistics requirements
Identify cost saving opportunities/initiatives across the all miles and work across stakeholder functions to execute speed initiatives at scale
Work with business analytics and customer delivery experience teams to standardize reports and reviews develop strong mechanisms and manage quantitative and qualitative performance


A day in the life
This role offers the opportunity to partner closely with multiple functional teams and stakeholder groups including delivery station operations field execution Tech Transportation Network Planning Middle Mile teams Supply Chain Retail Delivery Experience Customer Service and Topology teams. The ability to influence others without authority and speed of execution will be critical to the success in this role. The ideal candidate should possess a successful track record of managing complex programs and projects has strong analytical and business acumen and experience in managing multiple stakeholder teams at the same time. Impactful communication skills Ownership Bias for Action Insist on Highest Standards Customer Obsession and Think big will be essential. The candidate is expected to be a self-starter who will take ownership of program and business problems to create successful partnership across stakeholder groups by driving strategy and execution to achieve speed goals at right cost and unparalleled customer experience.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

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